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We are seeking a highly skilled and passionate Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via chats and emails, ensuring their issues are resolved efficiently and to their satisfaction.
- Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized support.
- Team Collaboration: Work closely with the support team to meet team KPIs, share knowledge, and best practices to ensure seamless customer support.
- Technical Knowledge: Stay up-to-date with cutting-edge technology and maintain working knowledge of our client's products and services.
- Security and Confidentiality: Securely work with customers' sensitive information, adhering to our company's data protection policies.
- Continuous Improvement: Apply the latest customer happiness practices and participate in ongoing training and development to enhance your skills and knowledge.
- Excellent Communication Skills: Possess excellent English communication skills (at least C1, both written and spoken).
- Analytical and Research Skills: Demonstrate strong analytical and research skills to effectively resolve customer issues.
- Positive Attitude: Possess a positive and responsible attitude, with a strong commitment to delivering exceptional customer support.
- Technical Requirements: Have a personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
- Customer Service Experience: Possess experience in customer service, preferably in a technical support role.
- CRM Systems: Have experience with CRM systems, with a strong understanding of their functionality and benefits.
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Our company values diversity, inclusivity, and employee growth, offering a positive and supportive work environment.
