Order Management Customer Experience

hace 2 meses


Rosario, Argentina 1840 & Company A tiempo completo

We are currently seeking onsite **Order Management Customer Experience** to join our team in **Argentina.**

Our client is an independent and unbiased farmer-to-farmer network of thousands of farms in the United States and Canada. By enabling thousands of farmers to work together, anonymously and securely to democratize information, the FBN network is helping farmers level the playing field and put power back in farmers’ hands.

**Job Overview**:
We are looking for solution-oriented Order Management Customer Experience Representative s to ensure that farmers receive a world class, effortless customer experience throughout the lifecycle of their transactions with FBN Direct. This role is critical to how we interact with and serve our customers throughout the full order-to-cash process. Order Management Customer Experience Representatives promote efficiency, self-service, and an effortless customer experience at every opportunity. Our Order Management Customer Experience Representatives must have a customer-centric approach to problem solving and an ability to command the FBN Direct offering in the United States and Canada.

**Responsibilities**:

- Thoroughly understand FBN Direct order-to-cash procedures in the US and Canada and provide global queue support to ensure every customer gets serviced as soon as possible, no matter where they are located.
- FBN Direct order-to-cash transaction processing and digital support.
- Review and process FBN Direct orders while ensuring the shipments are fulfilled properly and will be delivered on time.
- Manage the order flow process from the time of order submission until the order arrives at farm and beyond.
- Provide FBN Direct order processing assistance to customers and the FBN sales team.
- Seek record-breaking transaction times at every opportunity with the goal of minimizing customer effort and maximizing the customer experience.
- Coordinate and execute order fulfillments.
- Execute order change requests including swaps, exchanges, and returns.
- Intermediate understanding of FBN product offerings, both digital and value-add commercial.
- Champion outside-the-box solutions to minimize customer effort
- Focus on a positive customer experience and retention with every interaction and processed order, leading to retained sales year over year.
- Understand the seasonality of the agriculture industry and the impact this can have within each specific territory
- Log all support cases and activities appropriately in our CRM and ERP systems

**Requirements and Qualifications**:

- Fluency in the English language, both verbal and written.
- Ability to solve complex issues as close to the customer as possible.
- Comfortable using technology products/services.
- Analytical in nature; motivated by using data to draw conclusions and take action to support a cause.
- Proven ability to excel in a self-guided, independent work environment.
- A true team player able to effectively balance/manage multiple work streams at any given time.
- A willingness to work in a fast-paced, transparent, ever-changing, and competitive environment.
- Precision and detail oriented focus while managing against deadlines.

**Preferred Skills**
- Experience with CRM or ERP software systems (NetSuite, Salesforce).
- Previous order processing or transaction management experience.
- Exposure to agriculture and farming; a desire to put the farmer first and to go the extra mile to provide the customer with a best-in-class experience.

**About 1840 & Company**
**1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide**

**Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.**

zP4kY89tJM



  • Rosario, Argentina 1840 & Company A tiempo completo

    We are currently seeking onsite **Order Management Customer Experience** to join our team in **Argentina, **Rosario.** Our client is an independent and unbiased farmer-to-farmer network of thousands of farms in the United States and Canada. By enabling thousands of farmers to work together, anonymously and securely to democratize information, the FBN...


  • Rosario, Argentina South Coast Botanic Garden A tiempo completo

    JOB ANNOUNCEMENTVisitor Experience AssociateSouth Coast Botanic Garden's mission is to connect ALL to the wonders of nature and create experiences that inspire stewardship and sustainability. The 87-acre destination is an oasis of formal gardens and natural walking trails founded atop the most unlikely of beginnings – a sanitary landfill. Today, the South...

  • Application Coordinator

    hace 4 semanas


    Rosario, Argentina Integris Capital A tiempo completo

    **Job title**: English-Spanish Application Coordinator **Company**: Hexa PM **About Hexa PM**: Hexa PM is a leading property management company based in Houston, Texas, with a global remote team spanning across Asia, Europe, the US, and Latin America. We specialize in providing comprehensive property management services to residential and commercial...


  • Rosario, Argentina Endless Cafe A tiempo completo

    **This is a long term position** **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and...


  • Rosario, Argentina Supportyourapp Inc. A tiempo completo

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...


  • Rosario, Argentina Gorilla Army Surplus A tiempo completo

    **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and concerns are addressed in a...


  • Rosario, Argentina Supportyourapp Inc. A tiempo completo

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...


  • Rosario, Argentina Flexiti A tiempo completo

    Flexiti is looking for a IT Change Management, under the direction of the Change Management Manager. **What you will be doing**: - The release management of products and its communication with their respective stake holders - Production service stability, coordinating changes to production engaging all required areas, individuals and assure post validation...


  • Rosario, Argentina AgileEngine A tiempo completo

    Job Title: Senior Program/Change ManagerWe are seeking a highly skilled Senior Program/Change Manager to join our team at AgileEngine. As a key member of our organization, you will be responsible for developing and implementing change management strategies that drive business growth and improvement.Key Responsibilities:Develop and implement change management...


  • Rosario, Argentina Happy Koala LLC A tiempo completo

    **Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest...


  • Rosario, Argentina Happy Koala LLC A tiempo completo

    **Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest...


  • Rosario, Argentina Marquesa Pawnshop And Financial Services, Inc. A tiempo completo

    JOB SUMMARY: Oversees the sales operations related to gadget disposal, including pricing, relationship building with buyers, sales channel development, and the overall management of the gadget sale process.KEY ACTIVITIES: Establishing competitive loan values for gadgets based on market analysis and assessment of gadget conditionDeveloping pricing strategies...


  • Rosario, Argentina Hostinger A tiempo completo

    Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for an ...

  • Data Officer

    hace 3 días


    Rosario, Argentina Prime@Technology Specialists, Inc. A tiempo completo

    Job Description: Data steward/ officer provides guidance and support for stakeholders to improve their data literacy and advocate the adoption of data management and data governance best practices. Enforce various data rules to data domains and business, and ensure high level of data quality, integrity, completeness, consistency, privacy and compliance to...


  • Rosario, Santa Fe, Argentina Recruitment Delsurtranslations-Pampa Talents A tiempo completo

    We are bringing the world together through fitness.Our product is the Shopify for fitness and sports communities. We are the social app for fitness.We are a mission-driven team of high-performers backed by the very best VCs and angel investors.If you’re passionate about helping others, want to see your work make a direct impact in thousands of...

  • Data Steward

    hace 3 días


    Rosario, Argentina Prime@Technology Specialists, Inc. A tiempo completo

    REQUIREMENTS: QUALIFICATION and EXPERIENCE 1. Graduate of courses related to Business, Computer Science, Engineering, Education, Information Technology, Finance, Technical, Science, Statistics, Management.2. At least 3 years of meaningful experience in managing data.3. Strong experience & proficiency in SAP ERP implementation, data migration, and data...


  • Rosario, Argentina XTM A tiempo completo

    XTM is a leading provider of advanced localization technology, helping global enterprises streamline and automate their translation and localization processes. Our cutting-edge platform, including XTM Cloud (translation management system), XTRF (business and vendor management solution), and Rigi (software localization solution), empowers organizations to...


  • Rosario, Argentina Digital JUMP A tiempo completo

    Buscamos un/a Senior Customer Success Executive para asumir las siguientes responsabilidades: Project Management: Será responsable de coordinar la prestación de los servicios de la agencia para las cuentas que tenga asignadas. Deberá generar información relevante respecto a la utilización de los recursos de la agencia, coordinando una eficiente...


  • Rosario, Argentina Applanix A tiempo completo

    Your Title: Field Operator Job Location: Argentina - Buenos Aires / Rosario Our Department: Trimble Agriculture What You Will Do You will work closely with users of our systems (growers, service partners and agronomists) and be the conduit to the Product/Applications Manager in developing and validating new algorithms, ensuring that we respond on time to...

  • Kitchen Staff

    hace 3 semanas


    Rosario, Argentina Opaa! Food Management A tiempo completo

    Position SummaryPrepare breakfast and/or lunch offerings and assist with serving lines. Participate in occasional catering functions. Perform all positions within the kitchen.Opaa! Food Management, Inc. operates in 8 states in the Midwest. Our pay rates vary depending on state and position. Please apply, and a Hiring Manager will discuss pay with you in more...