Customer Service Unit Manager

hace 4 semanas


San Juan, San Juan, Argentina Elevance Health A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Unit Manager to join our team at Elevance Health. As a key member of our organization, you will be responsible for providing oversight of a customer service unit and ensuring exceptional customer experiences.

Key Responsibilities
  • Establish and implement department policies and procedures to drive efficiency and compliance.
  • Conduct audits to monitor performance and prepare specialized reports to inform business decisions.
  • Lead and develop a team of customer service representatives, providing coaching, counseling, and performance evaluations.
Requirements
  • Bachelor's degree in a related field and a minimum of 5 years of experience in a complex customer service environment.
  • Fully bilingual in English and Spanish.
What We Offer

As a Customer Service Unit Manager at Elevance Health, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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