Shift Supervisor

C3 Industries is seeking a highly skilled and experienced Shift Lead to join our team in Metropolis, Illinois. As a Shift Lead, you will play a critical role in ensuring the success of our retail store by providing exceptional customer service, managing store operations, and leading a team of sales associates.

• Customer Service: Provide the highest level of customer service by making the customer's experience the priority.
• Store Operations: Assist patients to better understand product offerings and benefits, educate patients on cannabis properties and selection of proper genetics, and maintain product knowledge and keep up on current cannabis trends.
• Team Leadership: Serve as a role model for store employees in sales generation and customer service, handle customer complaints in a professional manner, and delegate and confirm team members are completing shift duties.
• Inventory Management: Open and close the store, assist with intake of product, inventory counts, and daily cash balancing.
• Cash Handling: Accurately use and maintain Point of Sale (POS) system, comply with company cash handling policies, and perform daily cash management responsibilities and compliance reporting per company policy.
• Communication: Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.

• 3+ years' customer service experience, High school diploma or General Education Diploma (GED)
• Experience opening and closing a retail store or restaurant preferred.
• Experience with POS systems, and cash handling practices.
• Commitment to reaching Key Performance Indicators on a regular basis.
• Effective multi-tasker with demonstrated ability to prioritize tasks.
• Ability to work independently with little or no direct supervision.
• Background in inventory audits, cycle counts, and product intakes.
• Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
• Knowledge of state and local regulations preferred.
• Ability to pass a background check and is 21 years of age.
• Must be able to obtain and maintain required state licenses based on work locations.