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Senior Expert in Customer Experience Management
hace 1 semana
**Job Summary:**
We are looking for a highly skilled Advanced Technical Support and Enablement Lead to join our team at Waterplan. In this role, you will be responsible for supporting administrators of our software by providing advanced product troubleshooting and mentoring support reps.
Main Responsibilities:
- Support administrators with advanced product troubleshooting and best practices.
- Mentor support reps to enable the global Support organization.
- Collaborate with Engineering teams to advocate for customers and deliver a seamless product experience.
- Analyze trends in case data and customer feedback to address pain points.
Requirements:
- Minimum 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.