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Customer Experience Leadership Position

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Uplift People Consulting A tiempo completo
Accelerate Water-Secure World with Uplift People Consulting

We are a fast-growing startup in the Climate Tech space, developing a B2B Enterprise SaaS platform to help companies mitigate water risk. We are seeking an experienced Head of Client Satisfaction Argentina to join our Customer Success team and lead the Professional Services and Customer Success Managers teams.

About the Job
  • You will oversee the execution of levels of service and support for clients.
  • You will design and iterate customer journey maps considering new product and service increments.
  • You will foster a growth mindset and encourage collaboration among teams.
  • You will direct standardization efforts to improve consistency in execution and deliverables.
  • You will work closely with Product to ensure customer feedback is incorporated into the platform.
Requirements
  • 5+ years of experience in Customer Success or related field.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Strong leadership and team management skills.