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Client Experience Director
hace 2 semanas
The role of Senior Client Services Manager at Jpmorganchase is an exciting opportunity to work closely with sales partners and internal teams to deliver exceptional client experiences. The ideal candidate will have proven experience in client relations, relationship management, or customer success roles within the martech or adtech space.
Responsibilities:
- Relationship Building: Build strong relationships with key stakeholders among sales partners, identifying their business needs and developing strategies to meet them.
- Mentorship and Coaching: Mentor and coach junior team members to help them grow professionally and develop their skills.
- Account Management: Take ownership and lead on key accounts, creating plans to address business needs and ensuring successful outcomes.
- Communication: Schedule regular meetings with sales partners to discuss progress, educate them on new opportunities, and provide updates on client needs.
- Reporting: Provide reporting as needed for sales partners and clients, leveraging data to inform business decisions and drive growth.
Requirements:
- Proven experience in client relations, relationship management, or customer success roles
- Background in digital advertising
- Proficient in MS Office and CRM platforms
- Customer-oriented attitude and excellent communication skills
- Able to work well in a team environment
