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Insurance Team Lead: Direct Cape Bellville
hace 2 meses
We are seeking a highly skilled and experienced Insurance Team Lead to join our team at Sanlam Direct Cape Bellville. As a key member of our sales team, you will be responsible for leading a team of Life Sales Consultants in the Contact Centre, driving sales growth, and ensuring excellent customer service.
Key Responsibilities- Develop and implement sales strategies to achieve team targets and improve sales performance.
- Lead, motivate, and coach a team of sales consultants to ensure they meet their sales targets and provide excellent customer service.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Collaborate with other teams to ensure seamless communication and coordination.
- Stay up-to-date with industry trends, products, and services to provide expert advice to customers.
- Matric (or equivalent qualification)
- Minimum of 3 years team management experience in a sales environment
- Minimum of at least 2 years experience in a call centre environment (Outbound)
- Financial Services experience (Long-term insurance and within a sales oriented environment)
- Sales experience
- Practical experience of IR processes is critical to the role
- Vast knowledge of first line management practices
- Knowledge of contact centre systems and processes
- Business Processes and Rules
- Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge
- Performance management knowledge - individual and group
- Dimensions of Management
- IR
As a valued member of our team, you will have the opportunity to work with a leading financial services provider, develop your skills and knowledge, and contribute to the success of our business.
We are committed to transformation and embracing diversity, and we believe that these values are essential to ensuring a thriving and sustainable business in South Africa.
