Product Support Team Leader LATAM
hace 2 semanas
Singular is a cutting-edge attribution and marketing analytics platform that empowers marketers to make data-driven decisions. As a Product Support Team Leader LATAM, you will be part of a dynamic team that drives customer success and satisfaction.
Key Responsibilities- Lead a team of technical support engineers in LATAM, providing guidance and expertise to ensure seamless customer experiences.
- Develop and implement a strategic plan to drive team performance, focusing on analytics troubleshooting and customer satisfaction.
- Collaborate with the global support team to share best practices and drive consistency across regions.
- Build and maintain a culture of excellence, fostering a team that is passionate about delivering exceptional customer support.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement within the team.
- Fluent English language skills, both verbal and written.
- Ability to communicate complex technical concepts in a clear and concise manner.
- Proven experience in managing a team, with a track record of driving results and improving customer satisfaction.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
- Experience in a fast-paced, innovative environment, with a passion for driving growth and improvement.
Singular is a dynamic and supportive company that offers a range of benefits and opportunities for growth and development. As a Product Support Team Leader LATAM, you will have the chance to work with a talented team, drive customer success, and contribute to the company's mission to empower marketers with data-driven insights.
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