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Senior IT Support Team Lead
hace 1 semana
At AgileEngine, we're one of the Inc. 5000 fastest-growing companies in the U.S. and a top-ranked dev shop according to Clutch.
We create custom software solutions that change the lives of millions across various industries. As a senior IT support team lead, you'll be part of this journey.
Your key responsibilities include:
- Leading and managing a team of IT support engineers in a 24/7 environment
- Ensuring proper team scheduling and coverage for continuous support
- Tracking KPIs and SLAs, providing regular performance reports and insights
You'll collaborate with DevOps and Engineering teams to improve incident response times and resolution processes. Your experience in project management will help you oversee and improve incident management workflows.
Must-haves include:
- 4+ years of experience in project manager roles
- Proven experience managing IT support teams in a 24/7 environment
- Experience working with technical support for e-commerce platforms (Shopify experience is a plus)
Nice-to-haves include familiarity with DevOps processes and cloud platforms. Join us for professional growth, competitive compensation, and exciting projects
