Delivery Performance Specialist

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Trafilea A tiempo completo
About the Role

Trafilea is seeking a highly skilled Operations Analyst to join our team. As a key member of our operations team, you'll be responsible for analyzing shipping performance, customer feedback, and NPS Shipping Category to identify areas for improvement and recommend enhancements to our processes.

You'll work closely with our VOC Apparel and VOC Beauty teams to develop insights and recommendations to optimize operational efficiency and enhance customer satisfaction.

Responsibilities
  • Conduct trend analysis of shipping performance and customer feedback
  • Develop and implement strategies to improve operational efficiency and customer satisfaction
  • Monitor shipping KPIs and provide regular reports to stakeholders
  • Collaborate with cross-functional teams to implement tactical plans


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