Gerente de Contact Center

Software International (SI) is a leading provider of technical talent to Fortune 100/500/1000 and mid-sized organizations across Canada and the US.We are partnering with a US consulting firm to fill Contact Center Engineer/IVR/Routing Engineer type roles, working fully remotely and supporting various US-based clients.Role: Contact Center Solutions...

Job DescriptionWe are seeking a Cloud Contact Center Strategist to join our team at Software International.About the RoleThis is a challenging and rewarding opportunity for a skilled professional who can drive business success by designing and implementing innovative contact center solutions using AWS Connect. As a Cloud Contact Center Strategist, you will...

Contact Center SupervisorThis role involves overseeing daily operations in a contact center environment. Key responsibilities include planning, prioritizing, and organizing tasks to meet established goals.A key aspect of this position is leadership, as you will be responsible for training, coaching, and motivating team members. Additionally, you will need to...

Software International (SI) is a leading provider of technical talent to top organizations across Canada and the US.We are partnering with a renowned US consulting firm to source experienced professionals for various roles, including Contact Center Engineers, IVR/Routing Engineers, and other positions. These opportunities will be fully remote, supporting...

About the RoleThis position is responsible for overseeing the daily operations of a contact center, ensuring that all team members are working efficiently and effectively to meet customer needs.Key responsibilities include coordinating workflows, training and mentoring staff, and maintaining accurate records. The ideal candidate will have excellent...

Job Title: Cloud Contact Center Architect Leader  Salary Range: $150,000 - $180,000 per yearCompany Overview:Software International is a leading provider of innovative software solutions. We are seeking an experienced Cloud Contact Center Architect Leader to join our team.Job Description:  As a Cloud Contact Center Architect Leader, you will be...

Contact Center OperationsThis position is responsible for ensuring the smooth day-to-day operation of our contact center team. The ideal candidate will have a strong background in customer service and leadership, with the ability to motivate and guide team members towards achieving common goals.Key Responsibilities:Coordinate daily workflow to meet customer...

**About the Role:**We are seeking an experienced AWS Connect Engineer to join our team. In this role, you will be responsible for designing and configuring Amazon Connect solutions to meet business requirements.**What You'll Do:**Design and configure Amazon Connect solutions, including onni-channel contact flows, routing and queues, prompts, user management,...

Descripción del PuestoBuscamos un Especialista en Ventas de Servicios con las habilidades necesarias para superar las expectativas del cliente en la comunicación efectiva, venta de intangibles, manejo de objeciones y cierre en línea. Ofrecemos un ambiente de trabajo dinámico y una estructura de incentivos que reconoce el esfuerzo y la excelencia en cada...

Contact Center Operations SupervisorThis role is responsible for overseeing the daily operations of our contact center, ensuring that all team members are working efficiently and effectively to meet our customer service goals.The ideal candidate will have a strong background in customer service, with experience in leading teams and managing workflow. They...

Job DescriptionWe are seeking a highly skilled Contact Center Supervisor to join our team at Aliancers. As a key member of our organization, you will be responsible for overseeing the daily operations of our contact center and ensuring that our customers receive exceptional service.The ideal candidate will have a strong background in customer service,...

Are you looking for a new challenge in the customer service industry? We have an exciting opportunity for a Contact Center Agent to join our team at a leading energy company in Bulgaria. As a Contact Center Agent, you will be responsible for handling inbound calls related to marketing and loyalty campaigns, assisting customers with energy-related inquiries,...

Job Summary: We are seeking a highly skilled Contact Center Supervisor to join our team at Aliancers. This role is responsible for coordinating and monitoring daily workflow for Specialists and Sr. Specialists, ensuring compliance and meeting SLAs.Key Responsibilities:Coordinate daily workflow and track compliance.Provide training, coaching, and motivation...

Software International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. Our team is currently working on a long-term contract with an IT consulting client, assisting their large client in migrating to cloud-based contact centers using Amazon Web Services (AWS).The role of AWS Cloud Contact Center Developer...

Ben jij een communicatief vaardige en klantgerichte professional die graag werkt in een dynamische omgeving? Dan zijn wij op zoek naar jou!Wij bieden een unieke kans om je carrière te ontwikkelen in een internationale organisatie. Als Contact Center Agent ben je verantwoordelijk voor het beantwoorden van inkomende oproepen van klanten die vragen hebben over...

This position is responsible for overseeing the daily operations of a team of Specialists and Sr. Specialists in a contact center environment.The ideal candidate will be able to coordinate workflows, ensure compliance with SLAs, and provide feedback on quality issues.They will also be responsible for training, coaching, and motivating team members, while...

OverzichtBent u geïnteresseerd in een baan waarin u kunt groeien als professional in de wereld van inkoop en administratie? Dan zijn wij op zoek naar u! Wij bieden u een unieke kans om uw vaardigheden te ontwikkelen in een ambitieuze organisatie met een leuke en professionele werksfeer.LonenWe bieden een marktconform basissalaris, aangepast aan uw ervaring....

Buscamos un/a Comercial - Centro de Contacto para una empresa líder en el sector de la multinacional francesa, ubicada en la zona de Cornellà del Llobregat, Barcelona.El objetivo principal será la venta mediante llamadas telefónicas y la captación de nuevos clientes.Realización de campañas de marketing.Acompañamiento de los clientes y gestión de...

Descripción del puesto:Se busca un Especialista en Soporte de Contacto para trabajar en una empresa líder en la industria de emergencias. El objetivo principal es ofrecer un servicio de alta calidad a los clientes, garantizando su satisfacción y bienestar.Responsabilidades:Gestionar las operaciones del call center enfocadas en el Customer Experience...

Key Responsibilities:• Coordinate daily workflow for Specialists and Sr. Specialists, ensuring compliance and meeting SLAs.• Provide feedback on processing and quality issues, serving as a departmental subject matter expert.Leadership and Development:• Train, coach, and motivate team members to foster a collaborative environment and drive...