Cloud Contact Center Architect Leader
hace 1 día
Salary Range: $150,000 - $180,000 per year
Company Overview:Software International is a leading provider of innovative software solutions. We are seeking an experienced Cloud Contact Center Architect Leader to join our team.
Job Description:As a Cloud Contact Center Architect Leader, you will be responsible for designing and implementing cloud-based contact center solutions for our clients. You will work closely with cross-functional teams to ensure seamless integration and delivery of high-quality solutions.
Key responsibilities include:
- Ensuring customer success in building and launching Amazon Connect solutions
- Conducting technology assessments and audits to identify opportunities for improvement
- Facilitating business process reviews to identify customer requirements and processes
- Educating customers on the value proposition of AWS and participating in deep architectural discussions
- Leading discovery for customers, helping build ROIs for projects, and delivering presentations
- Translating customer requirements into contact center design, leveraging best practices and other AWS Services
- Overseeing technical teams, providing guidance and support to ensure timely delivery of solutions
- Acting as a liaison between technical teams and business stakeholders, communicating technical concepts clearly
- Driving best practice contact center design into every aspect of solution delivery
- Effectively managing project and customer communications
- Delivering customer end-user training and documentation
To be successful in this role, you will need:
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Scripting/coding skills (e.g., Python, Java, C#, .NET, Node.js)
- Strong communication and presentation skills
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Others:If you are passionate about cloud-based contact center solutions and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
-
Contact Center Solutions Architect
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoSoftware International (SI) is a leading provider of technical talent to Fortune 100/500/1000 and mid-sized organizations across Canada and the US.We are partnering with a US consulting firm to fill Contact Center Engineer/IVR/Routing Engineer type roles, working fully remotely and supporting various US-based clients.Role: Contact Center Solutions...
-
Cloud Contact Center Strategist
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoJob DescriptionWe are seeking a Cloud Contact Center Strategist to join our team at Software International.About the RoleThis is a challenging and rewarding opportunity for a skilled professional who can drive business success by designing and implementing innovative contact center solutions using AWS Connect. As a Cloud Contact Center Strategist, you will...
-
Cloud Contact Center Solutions Architect
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completo**About the Role:**We are seeking an experienced AWS Connect Engineer to join our team. In this role, you will be responsible for designing and configuring Amazon Connect solutions to meet business requirements.**What You'll Do:**Design and configure Amazon Connect solutions, including onni-channel contact flows, routing and queues, prompts, user management,...
-
Cloud Software Architect
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Talent Connect A tiempo completoCloud Software ArchitectAt Talent Connect, we are seeking a skilled Cloud Software Architect to design and lead the implementation of cloud software architectures. This role involves collaborating with a cross-functional team to build innovative solutions using the most advanced technologies.Main ResponsibilitiesDevelop solution architectures using .NET Core...
-
AWS Cloud Contact Center Developer
hace 5 horas
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoSoftware International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. Our team is currently working on a long-term contract with an IT consulting client, assisting their large client in migrating to cloud-based contact centers using Amazon Web Services (AWS).The role of AWS Cloud Contact Center Developer...
-
Cloud Security Architect Lead
hace 5 horas
Buenos Aires, Buenos Aires C.F., Argentina Infotree Global Solutions A tiempo completoJob Title: Cloud Security Architect LeadOverview: At Infotree Global Solutions, we are seeking a highly skilled Cloud Security Architect Lead to join our team. This role is ideal for an individual with experience in designing and implementing cloud-based security solutions. As a Cloud Security Architect Lead, you will be responsible for leading the...
-
Cloud Architecto
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Talent Connect A tiempo completoDescripción del PuestoBuscamos a un/a Subject Matter Expert (SME) Cloud nivel 4 con >7 años de experiencia en la práctica de DevOps y en entornos Cloud en producción. Se prefiere experiencia en Google Cloud Platform (GCP), aunque se considerará experiencia en otra nube si se tiene conocimiento en GCP.Responsabilidades ClaveDiseñar e implementar...
-
Senior Cloud Architect
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Kimberly-Clark A tiempo completoAbout This OpportunityWe're seeking a highly skilled Senior Cloud Architect to join our team at Kimberly-Clark. As a key member of our IT organization, you'll be responsible for designing and implementing cloud solutions using Azure, ensuring scalable, secure, and efficient infrastructure.Main Responsibilities:Cloud Implementation and Management:Design and...
-
Cloud Security Architect Specialist
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Infotree Global Solutions A tiempo completoJob DescriptionWe are seeking a skilled Cloud Security Architect Specialist to join our team at Infotree Global Solutions.This role is an exciting opportunity for someone who is passionate about cloud security and wants to make a real impact in the industry. As a Cloud Security Architect Specialist, you will be responsible for designing and implementing...
-
Contact Center Supervisor
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Aliancers A tiempo completoContact Center SupervisorThis role involves overseeing daily operations in a contact center environment. Key responsibilities include planning, prioritizing, and organizing tasks to meet established goals.A key aspect of this position is leadership, as you will be responsible for training, coaching, and motivating team members. Additionally, you will need to...
-
Contact Center Operations Supervisor
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Aliancers A tiempo completoAbout the RoleThis position is responsible for overseeing the daily operations of a contact center, ensuring that all team members are working efficiently and effectively to meet customer needs.Key responsibilities include coordinating workflows, training and mentoring staff, and maintaining accurate records. The ideal candidate will have excellent...
-
Cloud Architect with Django Expertise
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Spotter A tiempo completoJob Title: Cloud Architect with Django ExpertiseCompany Overview:At Spotter, we are passionate about leveraging technology to drive innovation and success. As a cloud architect with expertise in Django, you will play a key role in shaping our backend systems and ensuring seamless operations.Estimated Salary: $140,000 - $160,000 per year (dependent on...
-
Cloud Solutions Architect
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Kimberly-Clark A tiempo completoAbout the RoleThis is a challenging opportunity to lead the development of our cloud-based solutions. As a Cloud Solutions Architect, you will have the responsibility of designing and implementing scalable and secure cloud infrastructure solutions that meet the needs of our business.Main ResponsibilitiesDesign and implement cloud-based solutions using...
-
Cloud Data Architect
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Link Compliance A tiempo completoAs a Cloud Data Architect at Link Compliance, you will play a key role in shaping our company's data strategy and implementing innovative solutions for Japanese enterprises in the cloud. With your expertise in AWS and Azure services, you will design and implement scalable and secure data architectures that meet our clients' evolving needs.Job DescriptionWe...
-
Cloud Architecture Leader
hace 5 horas
Buenos Aires, Buenos Aires C.F., Argentina Talent Connect A tiempo completoJob OverviewTalent Connect is seeking a skilled Cloud Architecture Leader to join our team in the USA.
-
AWS Cloud Architect
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Techunting A tiempo completoCloud-native consultancy and AWS Advanced consulting partner Techunting specializes in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector. Our goal is to help businesses break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment.Job ObjectiveWe are...
-
Senior Cloud Architect
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Medcruit A tiempo completoJob DescriptionWe are seeking a highly skilled Senior Cloud Architect to join our Medcruit team. This role will play a crucial part in designing and implementing our cloud-based infrastructure, ensuring seamless and secure product performance.ResponsibilitiesCollaborate with the product team to conceptualize new products and features, translating ideas into...
-
Senior Backend Cloud Architect
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina METEOR A tiempo completoCompany OverviewMeteor is a pioneering digital display solutions company, turning traditional screens into dynamic interfaces for modern businesses. Committed to seamless user experiences and cutting-edge technology, Meteor fosters an environment centered on creativity, collaboration, and continuous learning, offering team members meaningful opportunities to...
-
Solution Architect
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Kimberly-Clark A tiempo completoAbout the RoleKimberly-Clark is seeking an experienced Solution Architect - Cloud and Enterprise Expert to lead the development of our cloud-based solutions. As a key member of our team, you will be responsible for designing and implementing scalable, secure, and reliable cloud infrastructure to support our business needs.Main ResponsibilitiesArchitect and...
-
Cloud Security Architect
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Ed:Za A tiempo completoTransformative Cloud Security ExpertWe are seeking a seasoned Cloud Security Architect to enhance our cloud security and vulnerability team.As a key member of our organization, you will focus on proactive security research, developing security tools, conducting assessments, and assisting development teams with secure code reviews.Key...