Cloud Contact Center Architect Leader

hace 1 día


Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completo
Job Title: Cloud Contact Center Architect Leader

  Salary Range: $150,000 - $180,000 per year

Company Overview:

Software International is a leading provider of innovative software solutions. We are seeking an experienced Cloud Contact Center Architect Leader to join our team.

Job Description:

  As a Cloud Contact Center Architect Leader, you will be responsible for designing and implementing cloud-based contact center solutions for our clients. You will work closely with cross-functional teams to ensure seamless integration and delivery of high-quality solutions.

  Key responsibilities include:

  • Ensuring customer success in building and launching Amazon Connect solutions
  • Conducting technology assessments and audits to identify opportunities for improvement
  • Facilitating business process reviews to identify customer requirements and processes
  • Educating customers on the value proposition of AWS and participating in deep architectural discussions
  • Leading discovery for customers, helping build ROIs for projects, and delivering presentations
  • Translating customer requirements into contact center design, leveraging best practices and other AWS Services
  • Overseeing technical teams, providing guidance and support to ensure timely delivery of solutions
  • Acting as a liaison between technical teams and business stakeholders, communicating technical concepts clearly
  • Driving best practice contact center design into every aspect of solution delivery
  • Effectively managing project and customer communications
  • Delivering customer end-user training and documentation
Required Skills and Qualifications:

  To be successful in this role, you will need:

  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Scripting/coding skills (e.g., Python, Java, C#, .NET, Node.js)
  • Strong communication and presentation skills
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
Benefits:

  We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Others:

  If you are passionate about cloud-based contact center solutions and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.



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