Contact Center Team Lead

hace 7 días


Buenos Aires, Buenos Aires C.F., Argentina Aliancers A tiempo completo

Contact Center Operations

This position is responsible for ensuring the smooth day-to-day operation of our contact center team. The ideal candidate will have a strong background in customer service and leadership, with the ability to motivate and guide team members towards achieving common goals.

Key Responsibilities:

  • Coordinate daily workflow to meet customer service standards.
  • Provide coaching and training to team members to improve their performance.
  • Ensure timely and accurate preparation of assigned reports.
  • Communicate effectively with clients and team members.
  • Support and assist with insurance exception queues and validation.

Requirements:

  • High School diploma or equivalent.
  • 4-year degree or equivalent experience preferred.
  • Minimum 3 years experience in customer service, banking, finance, or related field.
  • Minimum 2 years demonstrated leadership experience.
  • Ability to plan, prioritize, and organize to meet goals.


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