Technical Support Specialist

hace 5 horas


Rosario, Argentina SupportYourApp A tiempo completo
Unlock Your Potential as an L2 Technical Support Consultant

Are you passionate about technology and problem-solving? Do you have a strong background in Java development and customer support? We're looking for a skilled L2 Technical Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company.

Key Responsibilities:
  • Stay up-to-date with the latest technology trends and advancements
  • Provide top-notch L2 support to customers, resolving complex technical issues with ease
  • Develop and maintain backend systems using Java/Spring Boot and MongoDB
  • Gather data to ensure accurate technical information is collected for complex ticket resolution
  • Ensure customer satisfaction with every interaction
  • Maintain a working knowledge of our clients' products and services
  • Handle sensitive customer information with care and confidentiality
  • Collaborate with developers and other departments to identify and troubleshoot technical issues
Requirements:
  • Excellent English communication skills (C1 level or higher)
  • 2+ years of experience in backend software development
  • Proficiency in Java/Spring Boot and MongoDB
  • Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
  • A positive, friendly, and enthusiastic attitude with a can-do approach
  • A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Nice to Have:
  • Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
  • Knowledge of performance tuning techniques
  • Understanding of financial sector derivatives
What We Offer:
  • A flexible schedule
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • A work-life balance
  • A responsive management team interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

We welcome people with various backgrounds and experiences. If you're passionate about technology and customer support, we encourage you to apply with your CV in English, highlighting your outstanding skills.



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