Senior IT Infrastructure Support Specialist
hace 6 días
Capital Recruit is seeking a highly skilled and experienced Senior IT Infrastructure Support Specialist to join our team.
About the Role:
We are looking for a technical expert to provide top-notch support for desktops, networks, and basic server systems. The ideal candidate will have a proven track record of delivering timely, competent, and efficient support to clients across various aspects of their IT infrastructure.
Key Responsibilities:
- Technical Support: Provide basic and mid-level support for desktops, networks, and basic server systems.
- Clients Satisfaction: Ensure clients receive prompt and professional assistance, demonstrating care and commitment to their success in the IT arena.
- Communication and Professionalism: Maintain high levels of communication and professionalism while delivering solutions.
- Service Delivery: Meet and exceed client expectations by delivering services three times faster than anticipated.
- Client Retention: Retain clients by delivering exceptional service and fostering positive relationships.
Key Performance Indicators:
- Client Retention: Client retention through exceptional service.
- Service Efficiency: Improved technical service delivery efficiency and effectiveness.
- Data Management: Data accuracy and relevance in managing business operations.
- Service Delivery: Timely delivery of service with high levels of communication.
- Billable Hours: Billable hours management.
Requirements:
- Experience: Minimum 5+ years of active and current experience in Tier 2 technical support.
- Skills: Proficiency in IT infrastructure including basic servers, networking systems, desktop security, remote cloud computing, Microsoft 365 administration, hosting, web services, and hardware/software.
- Troubleshooting: Strong technical troubleshooting and problem resolution skills.
- Problem-Solving: Solution-oriented mindset with a focus on process improvement.
- Relationship Management: Ability to manage relationships and resolve conflicts effectively.
- Flexibility: Willingness to work flexible hours and go the extra mile to meet client needs.
Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.
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