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Team Performance Specialist
hace 2 semanas
Kaizen Gaming is a leading GameTech company, operating in 17 markets worldwide.
We strive to deliver exceptional customer experiences through innovative technology and a passion for excellence.
The Backoffice Manager will be responsible for overseeing daily operations, ensuring efficiency, accuracy, and compliance.
This role involves developing SOPs, serving as an escalation point, and anticipating potential problems.
Main Objectives:- Develop and maintain Standard Operating Procedures (SOPs).
- Manage the Backoffice team to achieve high performance.
- Identify inefficiencies and recommend strategies for process improvement.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 5-7 years of experience in Customer Service and Backoffice operations, with at least 3 years in a managerial role.
- Proven track record of managing teams and improving operational efficiency.
