Short-Term Rental Operations Coordinator

hace 3 semanas


Buenos Aires, Argentina Mars Hill Getaways A tiempo completo
Job Summary

Mars Hill Getaways, a boutique property management company, is seeking a detail-oriented and proactive Short-Term Rental Operations Coordinator to oversee daily operations across our portfolio of properties. This role is ideal for a self-motivated individual who can work independently within a structured environment, adhering to established processes and procedures.

Key Responsibilities:

  • Work Order Management: Collaborate with property managers to identify and manage work orders, ensuring properties are always in optimal condition.
  • Troubleshoot household issues and assign appropriate vendors.
  • Maintain thorough written documentation throughout the work order process.
  • Monitor the emergency maintenance hotline and respond promptly.
  • Meet deadlines for work order completion, and proactively communicate any changes.
  • Work closely with supervisors to refine and improve processes.
  • Vendor Network Development: Support the expansion and management of our preferred vendor network.
  • Identify and address gaps in our vendor roster.
  • Ensure all vendors have signed agreements, including negotiated rates where applicable.
  • Damage Claims Management: Handle the submission and management of damage claims across various booking platforms.
  • Familiarize yourself with the claims processes on Airbnb, VRBO, and other platforms to ensure timely and successful reimbursement.

Requirements:

  • Minimum 3 years of experience in hospitality, customer service, or construction management.
  • Ability to work remotely from a home office between 9:00 AM and 6:00 PM EST, with a one-hour lunch break.
  • Strong understanding of common household maintenance issues and effective communication of these to others.
  • Ability to structure work efficiently, following established processes and time-blocking effectively.
  • Self-motivated with the ability to drive independent workstreams and clearly communicate with the team.
  • Excellent communication skills in English, both written and verbal, with a focus on clarity and conciseness.
  • Friendly, with strong interpersonal skills and the ability to present information effectively to clients, customers, and staff.
  • Detail-oriented, proactive, and able to prioritize tasks effectively while working independently.
  • Team-oriented with a willingness to collaborate with other team members and professionals.
  • Ability to apply common sense and follow instructions provided in various formats (written, oral, or diagram).

About Us:

Mars Hill Getaways is a full-service property management company specializing in providing comfortable, well-maintained properties for guests seeking a retreat from the hustle and bustle of daily life. We pride ourselves on delivering exceptional experiences to our clients and guests, ensuring our properties are immaculate, communication is seamless, and hospitality is at the heart of everything we do.



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