Guest Experience Supervisor

hace 6 días

Buenos Aires, Argentina Sagan A tiempo completo

**Position: Guest Experience Supervisor**
**Location: Remote (MST Timezone)**

**Work Schedule**:Monday to Friday, 10:00 AM to 07:00 PM (MST)**

**About Us**:
Our company is a rapidly growing premium short-term rental property management company headquartered in Colorado Springs, Colorado. With a commitment to exceptional customer service and a focus on creating memorable guest experiences, we have expanded from 9 to over 160 Airbnb listings in the past two years. We are dedicated to achieving even greater success while maintaining our core values of inclusivity, collaboration, and work-life balance.

**Role Overview**:
We are seeking a dedicated and skilled Guest Experience Supervisor to lead and support our team of dynamic Communication Agents. As the Supervisor, you will oversee all guest communication and ensure a seamless experience for our guests. This role requires strong leadership skills, exceptional communication abilities, and a passion for delivering outstanding customer service.

**Key Responsibilities**:

- ** Team Leadership**: Provide guidance, mentorship, and direction to a team of Communication Agents, ensuring they meet performance goals and deliver top-notch guest services.
- ** Guest Communication**: Oversee and coordinate all guest interactions, including inquiries, pre-stay questions, problem-solving during stays, and maintaining a high standard of friendly, polite, and professional communication.
- ** Software Utilization**: Ensure the team effectively utilizes various software tools, including Slack, Notion, Operto Teams, Brivo, Arlo, StayFi, Akia, and Minut, for managing reservations, communication, and property maintenance.
- ** Property Management**: Assist with coordinating maintenance and maintaining clear communications across all areas of business.
- ** Continuous Improvement**: Collaborate with the team to implement new short-term rental software, procedures, and systems, ensuring that Renjoy remains at the forefront of the industry.
- ** Active Monitoring**: Stay actively engaged with guest communication by responding to messages when necessary. Maintain constant vigilance in monitoring messages to guarantee the quality of responses aligns with our high standards.
- ** Scheduling**: Create and manage team schedules to ensure adequate coverage during peak hours and special events. Handle shift assignments and hiring communication agents when needed.
- ** Adaptability**: Flexibility to adapt to changing customer needs and business requirements.

**Requirements**:

- ** Strong Leadership Skills**: Ability to motivate and manage a team effectively.
- ** Excellent Communication**: Outstanding verbal and written communication skills to interact effectively with customers and team members.
- ** Problem-Solving Abilities**: Ability to resolve customer complaints and issues effectively, often involving complex problem-solving.
- ** Organizational Skills**: Strong organizational skills with attention to detail.
- ** Supervisory Experience**: At least 2-3 years of supervisory or team lead experience is required.
- ** Customer Service Experience**: Prior experience in a customer service or support role is preferred.

**Nice-to-Haves**:

- Experience with property management software, particularly Guesty.
- Availability for a flexible schedule to assist with 24/7 guest communication coverage.
- Interest in the short-term rental industry.

**What We Offer**:

- Competitive and consistent pay, with the opportunity for growth.
- A stimulating and collaborative work environment.
- Opportunities for career advancement and professional development within the company.

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Job Number** 23198405 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Experience Expert

    hace 3 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Job Number** 23054499 **Job Category** Rooms & Guest Services Operations **Location** Park Tower a Luxury Collection Hotel Buenos Aires, Avenida Leandro N. Alem 1193, Buenos Aires, Buenos Aires, Argentina **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Park Tower a Luxury Collection Hotel Buenos Aires, Avenida Leandro N. Alem 1193, Buenos Aires, Buenos Aires, ArgentinaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, ArgentinaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Número de Empleo** 24053498 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementNuestro trabajo no consiste solo en que el registro de entrada o...

  • Guest Experience Expert

    hace 3 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Número de Empleo** 23054499 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Park Tower a Luxury Collection Hotel Buenos Aires, Avenida Leandro N. Alem 1193, Buenos Aires, Buenos Aires, Argentina VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Guest Experience Expert

    hace 3 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Número de Empleo** 24033158 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoNuestro trabajo no consiste solo en que el...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoNuestro trabajo no consiste solo en que el...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Información Adicional Recepcionista Front DeskNúmero de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Park Tower a Luxury Collection Hotel Buenos Aires, Avenida Leandro N. Alem 1193, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoNuestro trabajo no consiste solo en...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoNuestro trabajo no consiste solo en que el...

  • Guest Experience Expert

    hace 2 semanas

    Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoNuestro trabajo no consiste solo en que el...

  • Housekeeping Floor Supervisor

    hace 2 meses

    Buenos Aires, Argentina Hilton A tiempo completo

    Housekeeping Floor Supervisor Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: - Allocate work duties to...

  • Housekeeping Floor Supervisor

    hace 3 meses

    Buenos Aires, Argentina Hilton A tiempo completo

    Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: - Allocate work duties to Team Members - Perform...

  • Virtual Guest Service Agent

    hace 2 semanas

    Buenos Aires, Argentina Buzz Vacation Rentals A tiempo completo

    To apply, must submit your resume in English.Responsibilities: Deliver Guest Positive Experience from inquiry to checkout Help guests with their questions and concerns before, during, and after their stays Work with Sales Manager to generate more bookingsQualifications: 1+ years of Customer Service Experience in the hotel industry. Sufficient computer and...

  • Security Supervisor

    hace 2 meses

    Buenos Aires, Argentina Hilton A tiempo completo

    Security Supervisor A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. **What will I be doing?** As a Security Supervisor, you are responsible for the safety and security of all...

  • Security Supervisor

    hace 2 meses

    Buenos Aires, Argentina Hilton A tiempo completo

    A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. **What will I be doing?** As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and...

  • Experience Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Selina A tiempo completo

    Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.What the role isThe Experience Leader will be our #1 fan Is the heart...