Jr. Customer Success Engineer

hace 1 semana


Buenos Aires, Argentina Ryscode A tiempo completo

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.

**Objectives of this role will include**
- Develop new ways to engage with customers through a variety of channels to increase product usage
- Create and implement customer onboarding / trial plans to accelerate product adoption and meeting use-case based success criteria
- Integrate company with customers’ existing tech stack, including scripting, debugging and troubleshooting
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
- Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements
- Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decision-making
- Close work with AI and generative technologies
- Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
- BA/BS/BE, or equivalent educational or professional experience
- **2-3 years** in post-sales Systems Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
- Hands-on coding / development experience using APIs, Webhooks, SQL, Github, etc.
- Outstanding communication (written and verbal)
- Comfort operating in a fast-paced, high-demand, global environment
- Result oriented work-style, ability to get things done and a learning mindset
- An endless passion for challenging work that requires high energy, full engagement and a self founded need for high-performance

**Location**:Buenos Aires, Argentina
**English level**:Upper intermediate
**Salary**:Up to $2,500 USD
**Payment scheme**:Contractor
**Work model**:On-site

Tipo de puesto: Tiempo completo

Salario: Hasta $2.500,00 al mes


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