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Activation Manager

hace 4 meses

Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

**Activation Manager**

**Who We Are**

**Key Responsibilities**:

- Provide updates and submit reports related to own area of work.
- Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
- Identify & suggest Business improvement opportunities.
- Identify & drive opportunities to enhance service delivery & Customer experience.
- Identify cost optimization opportunities.
- Drive business excellence to add value to client.
- Customer Relationship Management.
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Provide work direction and guidance to team members.
- Establish systems and procedures in the team.
- Report to the manager on performance, status and any escalations.
- Facilitate and participate proactively in knowledge sharing sessions.
- Conduct team building activities to enhance motivation.
- Conduct performance appraisals for team members
- provide input into the learning and career plans for team members.
- Identify training needs of team members and provide coaching support to them.
- Conduct process training or refresher training if required.
- Review VOC scores, provides feedback and recommend refresher training whenever necessary.
- Resignations / Absconder communication to Operations Manager.
- Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
- Manage attrition and absenteeism.
- Support recruitment efforts for the team.
- Conduct knowledge transfer sessions for new joiners in the team.

**Preferred experience**:

- Experience with Project management
- operations manager
- Tech Savvy
- User knowledge of salesforce
- Vector
- Data driven.
- Fluent English.

**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Feb 23 2024

**About Cognizant