Help Desk Support

hace 2 semanas

Buenos Aires, Argentina DXC Technology A tiempo completo

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs._

**About this role**

**Languages**:

- ** Portuguese**: Advanced (required).
- ** English**: intermediate / advanced (required).

**Shift**: 2 options**

Monday to Friday 0 a 9 hs
- Friday 20 hs. to Saturday 8 a.m.
- Saturday 20 hs. to Sunday 8 a.m.
- Sunday 20 hs. to Monday 8 am
- Tuesday 8 a.m. to 12 p.m.

Remote position, could be also in a future a site position in DXC (Nuñez, CABA).

**What You’ll Do**
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence.
- Work is reviewed periodically by Supervisor or Team Lead.

**Who you are**
- High school education or equivalent.
- Typically requires 1 year general experience, or equivalent combination of experience and college level education.

**_ Knowledge and Skills: _**
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
- Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship._
- At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location_.

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