Desktop Support Specialist

hace 3 días

Buenos Aires, Argentina Fluid Truck A tiempo completo

**We are hiring an experienced Desktop Support Specialist to help us keep growing. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.**

**If you're dedicated and ambitious, Fluid Truck is an excellent place to grow your career. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you**

Responsibilities include:
Maintain a working log detailed all required system updates, as well as the date of completionAttend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problemsResolve technical issues related to network interruptions-
Address user tickets regarding hardware, software and networking-
Ask targeted questions to diagnose problemsAct as the initial point of contact for all computer and system related concerns from clients or other employeesGuide users with simple, step by step instructionsConduct remote troubleshooting Test alternative pathways until you resolve an issue-
Record technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow-up with clients to ensure their systems are functionalReport customer feedback and potential product requests/updatesAssist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware

**Requirements**:
alifications:
Good English Skills. Written and interpersonal skills are essential when communicating with customers and clients.1-3+ years of proven work experience as a Desktop Support Specialist, Technical Support Analyst, or similar role.Hands-on experience with Windows/Linux/Mac OS environmentsStrong hardware and software troubleshooting experience related to drivers, firmware (BIOS), camera/microphones, Google Workspace products, RAM, etc.-
Experience utilizing a ticketing system, including tracking metrics (time to resolution, etc.) such as ServiceDesk, etc.Experience working with JumpCloud and Atlassian Products is highly preferredWorking knowledge of office automation products and computer peripherals, such as printers and scanners (among others).Knowledge of networking, as well as network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsTime-management skills and the ability to establish reasonable and attainable deadlines for resolutionComfortable working in and assisting others through company help desk software, such as JumpCloud, in addition to other remote access desktop programsAccept constructive criticism and customer feedback regarding their experience with software or IT services, this will be key to your professional success.
- Ability to prioritize and manage several milestones and projects efficiently

**About Fluid Truck**

Fluid is a peer-to-peer community truck sharing platform offering businesses and individuals a better way to rent vehicles, and vehicle owners an opportunity to make money. Fluid is rapidly scaling across the US with a proven technology platform that provides a more efficient way of connecting businesses & consumers with trucks.

Fluid allows people and businesses to connect their vehicles to our platform via Fluid Connect (a piece of hardware) that enables Fluid's mobile app to lock/unlock, track fuel/mileage, and mobilize the engine, making any vehicle easily rentable by other businesses and individuals. We enable businesses to dynamically scale up and down without having to take on more overhead, and we enable owners to generate cash from their existing assets and vehicles purchased for investment. We're facilitating more efficient utilization of vehicles around the country.
- Working for one of the most exciting up and coming tech companies gives you the opportunity to work with a diverse group of highly talented people to solve a lot of interesting problems. The learning opportunities at Fluid Truck are immense and you will be able to participate in projects that may normally be outside of your area of expertise or experience. Whether on the sales side or the fleet side of our business, Fluid’s team of dynamic, talented individuals is a once in a lifetime opportunity to work with._

**Benefits**:
**Benefits**:
Competitive SalaryGrowth & Career Development OpportunitiesCompany-sponsored travel to the United States, including transportation, housing, meals, etc.Stock Options for a Rapidly Growing CompanyHealth InsurancePaid Time Off
- Great Work Environment

At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or any

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