Highland Heights, OH

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Services Required (SOW) Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude ESSENTIAL QUALIFICATIONS: Experience analyzing business requirements and translating them into technical solutions Bachelor's degree in an IT related field or relevant work experience Experience using Agile methodology Experience Win10 & 11, Office 365, One Drive, Intune, Walk in Centre Service Now Imaging and setting up devices through network VIP Support