L3 Technical Support Specialist

hace 2 semanas


Mendoza, Argentina Wakapi A tiempo completo

**The Role**:
We are seeking an L3 Technical Support Engineer to join our "DG" to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.

**Responsibilities**:

- Level 3 Support: Act as the primary point of contact for escalated cases from Level 2 support, demonstrating a high level of technical proficiency and problem-solving skills.
- Technical Troubleshooting: Diagnose and resolve complex technical issues related to Linux systems, SQL databases, and other IT infrastructure components.
- Case Management: Effectively manage and prioritize escalated cases, ensuring timely resolution and providing detailed documentation of the troubleshooting and resolution process.
- Collaboration: Work closely with Level 2 support engineers, system administrators, and other IT teams to share knowledge, collaborate on solutions, and contribute to continuous improvement efforts.
- Emergency Response: Act as a point of contact during critical incidents, participating in on-call rotations, and providing rapid response to ensure mínimal downtime and optimal system performance.
- Incident Root Cause Analysis: Conduct thorough root cause analyses for escalated incidents, identifying underlying issues and proposing preventive measures to minimize the recurrence of similar problems.
- Performance Optimization: Proactively identify opportunities for performance optimization, system enhancements, and process improvements to ensure the reliability and efficiency of our IT systems.
- Documentation: Create and maintain comprehensive documentation of systems, procedures, and troubleshooting steps to facilitate knowledge sharing and training.

**Requirements**:

- BS degree in Information Technology, Computer Science, or a relevant field
- Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc )
- Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)
- Basic Microsoft Office skills.
- Past experience with Point-of-Sale systems is a plus.
- Understanding of environmental variables.
- Knowledge of XML.
- Scripting in Perl and Shell are desired.
- Intermediate JavaScript for batch workflows (Just file operations)
- Excellent verbal and written English communication skills.

**This is a Remote work, working hours should approximately be from 1 PM - 10 PM Argentina time.**

Wakapi Web



  • Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for a Product support specialist to join our "IC" team. You will be responsible for assisting customers with technical issues or inquiries related to a particular product or service. They should possess a combination of technical expertise, customer service skills, and problem-solving abilities. **Responsibilities**: - Product...


  • Mendoza, Argentina Varsity Tutors A tiempo completo

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...

  • Procurement Specialist

    hace 2 días


    Mendoza, Argentina Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • QA Automation Engineer

    hace 3 semanas


    Mendoza, Argentina Inclusion Cloud A tiempo completo

    **About the job QA Automation Engineer - USA REMOTE WORK** **Summary of Duties & Responsibilities** The client, a U.S. SaaS company that builds an ERP solution for AEC firms, is seeking a highly driven and effective professional to join the quality assurance team. As an Automation Engineer, you will leverage your expertise, experience and passion to ensure...

  • Wordpress Developer

    hace 3 semanas


    Mendoza, Argentina Eddy Pump A tiempo completo

    We are a leading group of industrial B2B companies with a strong global presence. Our commitment to excellence, innovation, and customer satisfaction drives our success in the market. As we continue to expand our digital presence, we are seeking a talented and experienced WordPress Website Manager and SEO Specialist to join our team on a full-time basis. As...


  • Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: **Responsibilities**: - Perform tests against existing and new products, including functional, systems, regression and performance tests, as applicable. - Analyze test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws. - Communicate test progress, test results, and other...

  • BI Engineer

    Encontrado en: Talent AR C2 - hace 2 semanas


    Mendoza, Argentina Techunting A tiempo completo

    Duties and Responsibilities: Demonstrated leadership skills.Demonstrated technical competency for the role.Demonstrated timely delivery on assigned tasks and effective communication on project status and escalation when needed.Requirements:Education and Experience: 2+ Years or equivalent degree + experience Required Skills/Certifications:  Estimating and...

  • Latam Deskpot Engineer

    hace 3 días


    Mendoza, Argentina Prometeo Talent A tiempo completo

    **About the role**: As a deskpot manager with strong coding skills, your focus would be on the management and optimization of virtual deskpots, with a particular emphasis on software development and process automation. **Responsabilities**: - Writing and reviewing a lot of code and tests - Available for a weekly rotating On Call support schedule - Reading...

  • Database Administrator

    hace 3 días


    Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for a database administrator to join our "AD" team, responsible for managing administrative tasks for SQL Server databases as well as Azure hosted data lake houses. You'll have the opportunity to develop and thrive in an environment where cutting-edge technology is a reality. **Responsibilities**: - Install, configure, manage,...

  • Data Architect

    Encontrado en: Talent AR C2 - hace 2 semanas


    Mendoza, Argentina Techunting A tiempo completo

    Duties and Responsibilities: Demonstrate skills in abstract development frameworksDemonstrate accountability to assigned work & timelinesDemonstrated leadership skills.Demonstrated technical competency for the role.Demonstrated timely delivery on assigned tasks and effective communication on project status and escalation when needed.Requirements:Education...

  • Senior Ui/ux Designer

    hace 1 día


    Mendoza, Argentina AgileEngine A tiempo completo

    **What you will do** - Design and develop intuitive UI/UX for TeamViewer Frontline and Smart Glasses. - Create wireframes, prototypes, and user scenarios to effectively convey design concepts. - Work closely with users to understand their needs and integrate feedback into design iterations. - Collaborate with developers, product managers, and team leads to...

  • Business Analyst

    hace 4 días


    Mendoza, Argentina Wakapi A tiempo completo

    We are looking to recruit a Business Analyst to joing our "NVG" team, a vital link between our software engineering team and our business objectives, you will support and ensure the successful completion of analytical, building, testing and deployment tasks of our software product’s features. **Responsibilities**: - Leading and facilitating the business...

  • Sysadmin Workday

    hace 2 semanas


    Mendoza, Argentina Inclusion Cloud A tiempo completo

    **About the job SysAdmin Workday** **Position Summary**: The Sr. Systems Administrator, Workday is responsible for the data integrity, maintenance, reporting, and training for all Human Resources Information Systems and will support other Financial ERP systems within all levels of the organization. **Primary Accountabilities**: **Technical (70%)** - Ensure...


  • Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: A Senior.Net Software Engineer involved in all areas of development from design to development to testing. More specifically, the Software Engineer is responsible for building, enhancing and maintaining the company’s software including adapting it to new hardware, improving its performance, and upgrading its interfaces. The Software Engineer...

  • Salesforce Developer

    hace 2 semanas


    Mendoza, Argentina Inclusion Cloud A tiempo completo

    **About the job Salesforce Developer** The client is a progressive technology company headquartered in North Carolina. They are North Americas leading provider of technology-driven reverse logistics, pharmacy and promotions management solutions for more than 1200+ retailers, wholesalers and manufacturers and 32,000 retail pharmacies. They systems process...