Student Services Coordinator

hace 2 meses

Capital Federal Buenos Aires, Argentina CULTURAL EXPERIENCES ABROAD LLC A tiempo completo

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
The Student Services Coordinator (SSC) contributes to all aspects of programming including the preparation and execution of student arrivals, orientation, excursions, and social and cultural activities. The position is also in charge of coordinating student and faculty housing, as well as managing communication and daily support to students.

**What You’ll Do**:
Student Affairs
- Coordinate student arrivals, airport pickup, communication with students and housing providers.
- Conduct portions of student orientation as assigned.
- Develop and participate in activities and excursions in a year/semester plan
- Establish opportunities for students to engage with local culture and language.
- Maintain weekly communication with students on news, activities, and excursions.
- Update information databases related to student data or cases fof concern.
- Manage center postings and bulletin boards, keeping info fresh and relevant.
- Prepare and deliver arrival packs for students and faculty, and participate in welcoming visiting faculty.
- Participate in preparing classrooms and the Study Center spaces for each session
- Be responsible for general office duties as assigned

Student Development and Well-Being
- Provide day to day advice and attention to students’ information and support needs.
- Participate, encourage, and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program.
- Provide advising to students concerning un-escalated challenges related to adapting, learning Spanish, and managing relationships.
- Participate in the CEA CAPA emergency cell phone rotation scheme.

Student Housing
- Research and evaluate housing options to augment CEA CAPA housing inventory.
- Establish housing needs according to contracted program inclusions, budgets and student and faculty profiles.
- Monitor student enrollment numbers for upcoming sessions to anticipate future housing needs.
- Track housing equipment inventory (kitchen, bed kits, housing supplies, etc.) and request/order supplies as needed.
- Assist in negotiating housing contracts (short and long term) with vendors.
- Inspect housing and take actions to ensure housing meets CEA CAPA standards (furnishings, cleanliness, amenities, safety)
- Implement and enforce CEA CAPA housing policies.
- Resolve housing issues and maintenance requests.
- Coordinate housing check-in and check-out and the completion of corresponding paperwork
- Manage Incidental Billing Report - report any housing damage promptly so that students can be billed accordingly.
- Fluency in spoken and written English and Spanish
- University Degree (equivalent to Bachelor’s), Master’s preferred
- Previous experience interacting with U.S. college students (preferred)
- Previous experience working in customer service
- Previous study abroad experience (preferred)
- Solid computer abilities (Microsoft Office and Internet proficiency)
- Excellent administrative and organizational skills
- Team player and positive attitude

WORK ENVIRONMENT:

- Primary workstation located at the CEA CAPA office/center. (Retiro)
- Required travel within Argentina & Uruguay for Student Affairs and team events
- Availability required outside normal office hours
- 1 week Emergency Phone rotation duty per 3-week cycle approximately
- Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._

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