Customer Service Platino

hace 2 semanas

Capital Federal Buenos Aires, Argentina Philips A tiempo completo

**Job Title**: Customer Service Platino & Pacifico

**Job title**:
Customer Service Platino & Pacifico (Services & Respiratory Cares)

**Your role**:

- Manages relationship with the Sleep & Respiratory Care factory for service and spare parts management. Manages the relation with the Philip Call center related to SRC final users to improve service and customer satisfaction.
- Supervise and manage Distributor and Authorized Service Provider for CS delivery activities (Service Partners).
- Solves technical escalations and trainings from distributors.
- Manages all facets of customer retention (distributor) including participating in the resolution of customer concerns (distributor) and defining and developing a customer (distributor) contact strategy.
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the distributors.
- Consolidates SRC Service KPIs (escalations and repairs) and keep track in DM Boards.
- Solves and follow up technical issues escalated from distributors until the final close.
- Manage the regular reviews of operational performance with Distributors.
- Evaluate CS Delivery strategy and prepare general and individual training plans with distributors, control execution.
- Service and repairs are done with speed and accuracy and all customer (distributor) service delivery issues and escalations are resolved.
- Controls the parts dispatch and billing process from SRC Factory to distributors/Clusters.

**You're the right fit if**:

- You have a Bachelor degree in Biomedical Engineering or Bio engineering, Physiotherapy.
- Experience working in companies related to Sleep & Respiratory Care or Medical.
- Experience in medical equipment repair.
- Fluent in English.
- Customer Focused
- Deliver results.
- Account management

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

  • Customer Service

    hace 3 días

    Capital Federal, Buenos Aires, Argentina Fresenius Kabi A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service, preferentemente con experiência comprobable en puestos similares de 2 años. PRINCIPALES RESPONSABILIDADES: Ofrecer una atención de calidad a su plataforma de clientes principalmente a través del canal telefónico/virtual/Presencial. Atender la demanda de los clientes, Identificar y evaluar las...

  • Customer Service

    hace 7 días

    Capital Federal, Buenos Aires, Argentina Fresenius Kabi A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service, preferentemente con experiência comprobable en puestos similares de 2 años. PRINCIPALES RESPONSABILIDADES: Ofrecer una atención de calidad a su plataforma de clientes principalmente a través del canal telefónico/virtual/Presencial. Atender la demanda de los clientes, Identificar y evaluar las...

  • Customer Service

    hace 3 días

    Capital Federal, Buenos Aires, Argentina Fresenius Kabi A tiempo completo

    Nos encontramos en la búsqueda de un Customer Service, preferentemente con experiência comprobable en puestos similares de 2 años. PRINCIPALES RESPONSABILIDADES: Ofrecer una atención de calidad a su plataforma de clientes principalmente a través del canal telefónico/virtual/Presencial. Atender la demanda de los clientes, Identificar y evaluar las...

  • Customer Service

    hace 6 días

    Capital Federal, Buenos Aires, Argentina Fresenius Kabi A tiempo completo

    Fresenius Kabi es una compañía internacional de atención médica que se especializa en medicamentos y tecnologías de infusión, transfusión y nutrición clínica que salvan vidas. Nuestros productos y servicios se usan para ayudar a brindar atención a pacientes en estado crítico y con enfermedades crónicas. Nos encontramos en la búsqueda de un...

  • Customer Service Agent

    hace 2 días

    Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **Customer Service Agent 1 **Location: Buenos Aires, Argentina** **Work hours: Monday-Friday 10 am - 7 pm (EST)** - **Exciting Opportunity to Grow and Develop your Career**: - **Work as part of a valued and collaborative global team** **Why work for Hansen?** - We are a global organization - We are proud of our products, services, and people - We value...

  • Customer Service

    hace 2 días

    Buenos Aires, Argentina Emprego AR A tiempo completo

    **Fecha de publicación**:16/03/2023 CUSTOMER SERVICE /E-COMMERCE Ladrisur s.a.**Lugar de trabajo**:Lanus, Buenos Aires, Argentina- **Industria**:Construcción- **Área**:Comercial / Ventas- **Sector**:e-Commerce- **Tipo de trabajo**:Full-timeDescripción Somos una empresa dedicada a la venta y distribución de materiales para la construcción, con una...

  • Customer Service Intern

    hace 2 semanas

    Buenos Aires, Argentina Philips A tiempo parcial

    Job TitleCustomer Service InternJob DescriptionJob title:Customer Service InternYour role:Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory...

  • Customer Service Intern

    hace 2 semanas

    Buenos Aires, Argentina Philips A tiempo completo

    Job TitleCustomer Service InternJob DescriptionJob title:Customer Service InternYour role:Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory...

  • Customer Service Specialist

    hace 2 días

    Buenos Aires, Argentina Chevron A tiempo completo

    **Overview**:Buenos Aires Downstream Service Center, provides back office and customer service support to the North America Lubricants business. **Responsibilities for this position may include but are not limited to**: - Analyzes customer problems situations related to invalid entry of master data, pricing master data or billing information to determine a...

  • Customer Service Specialist

    hace 2 días

    Buenos Aires, Argentina Chevron A tiempo completo

    Overview: Buenos Aires Downstream Service Center, provides back office and customer service support to the North America Lubricants business. Responsibilities for this position may include but are not limited to: - Analyzes customer problems situations related to invalid entry of master data, pricing master data or billing information to determine a...

  • Customer Service Support

    hace 4 días

    Buenos Aires, Argentina Sartorius A tiempo completo

    The Customer Service Support will be responsible for providing the sales team and Service Engineers with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports,...

  • Customer Service Agent

    hace 4 días

    Buenos Aires, Argentina Betsson Group A tiempo completo

    **BUENOS AIRES** - OPERATIONS**CUSTOMER SERVICE AGENT**: As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to join us in Argentina - **North Zone of Provence**! - RECRUITER - MARIA DEL PRIORE**THE WOW**: You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer...

  • Customer Service in House

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina VACLOG A tiempo completo

    NUEVA BÚSQUEDA LABORAL VACLOG es una empresa líder que presta servicios y soluciones de 4PL, Comercio exterior, Outsourcing, Despacho de Aduana, Forwarding (marítimo, aéreo y terrestre) y logística con más de 65 años en el mercado. No paramos de crecer y continuar adaptándonos a las necesidades de nuestros clientes ¡VACLOG tiene una nueva...

  • Customer Service

    hace 4 días

    Capital Federal, Buenos Aires, Argentina Trade & Shipping Company S.R.L. A tiempo completo

    En TSC, nos encontramos en la búsqueda de un Customer Service Operativo para incorporarse a nuestro equipo de trabajo. Estos son los desafíos que te esperan Contacto directo y permanente con Clientes, dando visibilidad de los avances operativos manteniendo actualizado el estado de sus embarques durante todo el trayecto. Control de documentación...

  • Customer Service Specialist

    hace 4 semanas

    Buenos Aires, Argentina GBS Group A tiempo completo

    **Client Services Specialist** - Customer Success_ **Compensation**: $8.00 - $10.00/hour **Location**:International Contractor **Job Type**:Full-Time **Minimum Experience**: Intermediate-level **_ To be considered for this position you must be fully Bilingual in English & Spanish._** As a Client Services Specialist at GBS Group you will work closely...

  • Customer Service Success Specialist

    hace 4 semanas

    Buenos Aires, Argentina Happy Agencies A tiempo completo

    Job DescriptionJoin our team at Happy Agencies and play a key role in shaping the success of our customer interactions. We’re based in Buenos Aires, Capital Federal, and we’re looking for a dedicated Customer Service Success Specialist who is passionate about delivering exceptional support and enhancing customer experiences in the marketing...

  • Personal Administrativo de Customer Service

    hace 5 días

    Buenos Aires, Argentina Grupo Gestión A tiempo completo

    Importante empresa logística se encuentra en la búsqueda de personal administrativo de Customer service. Experiência en Call Center realizand Atención al Cliente Customer Experiência en el rubro logística (deseable) Buen manejo de habilidades blandas y redacción (mails, redes sociales) **Sera requisito deseable**: Disponbilidad horaria ( Horario...

  • Customer Service Sr

    hace 1 semana

    Capital Federal, Buenos Aires, Argentina VACLOG A tiempo completo

    NUEVA BÚSQUEDA LABORAL VACLOG es una empresa líder que presta servicios y soluciones de 4PL, comercio exterior, outsourcing, Despacho de Aduana, forwarding (marítimo, aéreo y terrestre) y logística con más de 65 años en el mercado. Nos adaptándonos continuamente a las necesidades de nuestros clientes. ¡VACLOG tiene una nueva búsqueda para...

  • Customer Service Specialist

    hace 1 semana

    Buenos Aires, Argentina Aerial Optic A tiempo completo

    **I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...

  • Customer Service Success Specialist

    hace 4 semanas

    Buenos Aires, Argentina Happy Agencies A tiempo completo

    Join our team at Happy Agencies and play a key role in shaping the success of our customer interactions. We’re based in Buenos Aires, Capital Federal, and we’re looking for a dedicated Customer Service Success Specialist who is passionate about delivering exceptional support and enhancing customer experiences in the marketing sector.We’re Looking...