French and Italian Speaking Customer Support
hace 5 días
At Cuure, we're on a mission to empower everyone to embrace self-care and unlock their full potential. We believe that people who feel good can achieve great things. We've crafted a completely personalised revolutionary approach, aimed at filling the gaps in our modern lifestyles. We are committed to transparency, education, and tailored solutions, guiding our users on a wellness voyage.
Cuure is searching for a motivated and experienced **French and Italian Speaking** Customer Support Representative with a very good understanding of the Italian market; customers' behaviors and expectations especially when online shopping to assist our growing customer service department.
**Responsibilities**:
- Deliver the highest quality customer service by resolving issues in a timely manner while focusing on first-touch/contact resolution.
- Understand our clients’ pain points, advocate their concerns internally, and influence our products to provide a superb customer experience at all touchpoints.
- As the voice of our brand, you will help build up our reputation with your insatiable and addictively friendly personality.
- Promptly research customers’ issues and follow up directly with the customer with recommendations and action plans.
- Maintain customer loyalty through integrity and accountability.
- Collaborate with internal teams as necessary to troubleshoot and/or escalate issues and represent support-related needs and improvements.
**Job Requirements**:
- 2+ years experience in customer support with a proven track record of excellent service.
- Experience working in Zendesk or similar customer service tools.
Knowledge of current best practices, tools, and technologies for implementing customer service initiatives
**Who you are**:
- **Native (or near-native) French speaker**:
- **Native (or near-native) Italian speaker**:
- Fluency in English.
- Fluency in other European languages, such as Spanish, or German, is a plus.
- A very good knowledge of the Italian market, customers' behaviors, and expectations especially when online shopping.
- You are customer-centric, an entrepreneur at heart, and looking to join a fast-growing startup.
- Excellent oral and written communication skills: You should LOVE writing to and speaking with customers (or people in general)
- A critical thinker who solves problems and has a good understanding of what to escalate.
- Energetic, self-motivated, and have excellent time management skills.
- Ability to stay on task and follow outlined processes.
- Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present or what issues they need assistance with.
- Live, promote, and appreciate our company culture. You align with our mission, are self-aware, and maintain a positive attitude in all situations.
- You are organized and a strong problem solver, with the ability to think outside the box to promote our company's value.
- You must be able to provide your own workstation and everything required to work remotely (quiet environment, suitable computer/laptop, fast internet, reliable electricity, etc.).
- Interest in the wellness domain is appreciated.
**Additional Information**:
- Full-time position
- Fully remote
- Flexibility in work hours, though mainly European working hours
- Monday to Friday working schedule
Once done, you may submit your proposal via the link below:
**Salary**: $16.00 - $20.00 per hour
Expected hours: No less than 40 per week
-
(Fluent Italian and English) Customer Support
hace 5 días
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our **Customer Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
Customer Support Specialist
hace 2 semanas
Buenos Aires, Argentina SAP A tiempo completo**What we offer** **Key Responsibilities & Tasks** Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments. - Support customers with functional questions displaying exceptional customer service, knowledge, and oral/ written communication skills. - Obtain detailed and accurate information...
-
Customer Support Specialist
hace 2 semanas
Buenos Aires, Argentina SAP A tiempo completo**What we offer** **Key Responsibilities & Tasks** - Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments. - Support customers with functional questions displaying exceptional customer service, knowledge, and oral/ written communication skills. - Obtain detailed and accurate information...
-
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoAbout American ExpressAt American Express, we're committed to creating a diverse and inclusive environment that fully supports your personal and professional development. We believe that when everyone feels seen, heard, and valued, we can achieve great things together.Job DescriptionThis role requires someone who is passionate about delivering exceptional...
-
German Speaking Customer Support Specialist
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Cbt A tiempo completoJob OverviewCbt is seeking a skilled German Speaking Customer Support Specialist to join our team. This role involves providing exceptional customer service via phone, email, and live chat, addressing customer inquiries and delivering personalized solutions.Key Responsibilities:Customer Support: Respond to customer inquiries, resolve issues, and provide...
-
Customer Care Professional with Advanced French
hace 5 días
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Customer Care Professional With Advanced French
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoJob Description - Customer Care Professional with Advanced French & English Skills – Know Your Customer (KYC) (25002069)You Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering...
-
French / German / English / Italian / Spanish Tour
hace 2 semanas
Buenos Aires, Argentina Find My Guides A tiempo completoFind my guides are looking for passionate and knowledgeable hosts to join our team in Buenos Aires to deliver private and personalised walking experiences to small groups of travellers. As a Find My Guide host you don’t need to be a professional tour guide. We are looking for people who are passionate about their city and want travellers to love it as...
-
Concur Customer Support Agent
hace 3 semanas
Buenos Aires, Argentina SAP A tiempo completo**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Looking for French Speaking Guides
hace 2 semanas
Buenos Aires, Argentina Find My Guides A tiempo completoFindMyGuides are looking for passionate and knowledgeable hosts to join our team in Buenos Aires to deliver private and personalised walking experiences to small groups of travellers. As a FMG host you don’t need to be a professional tour guide. You don’t need to be for everyone because we match people with the right host. What you do need to be however...
-
French/english Interpreters
hace 4 días
Buenos Aires, Argentina One World Global Services A tiempo completo*Interpret between English and French *Maintain the appropriate tone of voice, register and observe cultural nuances *Maintain professionalism through attitude, and interpreting service *Demonstrate excellent customer service skills *Must have a reliable computer, headset, and internet connection (20mb Download, 5 mb upload, NO WIFI allowed MUST HAVE...
-
Front Office Specialist
hace 7 días
Buenos Aires, Argentina Emerging Travel Group A tiempo completoJob Responsibilities: - taking calls and providing initial advice to B2B partners in Italian language; - communication with partners about the on-going cases, providing regular updates on the progress; - helping other operation teams with the communication in Italian language; - handling info requests for B2B partners; - recording information in the CRM...
-
Customer Support Specialist
hace 7 días
Buenos Aires, Argentina Omnipresent A tiempo completo**Who we are**: Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that. We are a customer-focused global employment services partner that can help companies grow their teams in 155 countries and...
-
Advanced French Language Representative
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoJob Description Summary:This role involves delivering extraordinary customer care by responding to customer inquiries in a fast-paced environment. The ideal candidate will have fluency in advanced French and excellent communication skills.Main Responsibilities:Respond to customer inquiries regarding their accounts.Resolve product or service issues by...
-
Customer Support Representative
hace 1 semana
Buenos Aires, Argentina LaceUp Solutions, Inc. A tiempo completoThis is an opportunity for someone who is hungry. You will be brought into a customer service environment where you will be required to be persistent, diligent and inquisitive. If you perform well, you will have the opportunity to grow financially and in responsibility. RESPONSIBILITIES The person we are looking to hire must be able to work in a dynamic a...
-
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoAbout American ExpressWe celebrate and promote diversity and are committed to the principles of equal employment opportunity. Our mission is to create an environment where everyone feels like they belong, and we support each other's personal and professional growth.Job DescriptionThis role requires someone who is passionate about delivering exceptional...
-
Customer Support Specialist
hace 6 días
Buenos Aires, Argentina Bionic Talent A tiempo completo**About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...
-
Customer Service Representative C&p
hace 1 semana
Buenos Aires, Argentina Binance A tiempo completoBinance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...
-
Italian Market Opportunities Specialist
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina Siemens Mobility A tiempo completoSiemens Mobility takes pride in empowering customers by combining the real and digital worlds. This enables sustainable progress through technology.We have an exciting opportunity for a Sales Lead Qualification Specialist to join our Global Business Services team. Key responsibilities include:Qualifying leads for the Italian market to maximize sales...
-
French Language Trainer
hace 4 días
Buenos Aires, Argentina goFluent A tiempo completo**goFLUENT** is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one 24/7 interactive coaching. Globally, goFLUENT conquers bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class...