Customer Service Representative C&p

hace 2 semanas


Buenos Aires, Argentina Binance A tiempo completo

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via a live chat, and will include but not limited to customer queries and complaints for our world-class cryptocurrency exchange platform.

Support will be mainly in Spanish and English.

**Responsibilities**:

- Handle customer tickets through live chat and other online tools.
- Provide accurate, valid and comprehensive information by using the right methods/toolsProvide proper solutions to customer issues within the time limits.
- Keep records of customer interactions and follow up to ensure resolution of customer issues.
- Follow communication procedures, guidelines, and policies. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Communicating and coordinating with colleagues as necessary.

**Requirements**:

- Proficient in Spanish and English with clear and logical communication in the language.
- Proficiency in Portuguese/French/Italian is a plus.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- Fresh graduates are also welcome.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can accept to work under different work shifts.
- Positive about the crypto industry.
- Based in Argentina or similar time zone areas (UTC-3).

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire



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