Customer Service Specialist

hace 3 meses

Villa Adelina, Argentina Johnson & Johnson A tiempo completo

**CUSTOMER SERVICE SPECIALIST - FIXED TERM 15 MONTHS**

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

**We are searching for the best talent for Customer Service Specialist to be in Buenos Aires.**

**Purpose**:Customer Care Specialist are responsible for resolving order inquiries to the customer's satisfaction, while maintaining quality standards.

Serves as a link between Customer Financial Services, Customer Relations, Sales, Marketing, Distribution and other departments within the organization as needed by the customer. Adheres to Environmental Health and Safety policies and procedures and supports department objectives.

**You will be responsible for**:

- Serve as an essential link between customers and various internal departments such as Sales, Marketing, Customer Financial Services, Customer Relations, Distribution and country specific associates and Leadership.
- Shipments follow up/ priorities and communication to the team.
- Provides resolution to customers’ inquiries, returns and feedback utilizing the appropriate systems and other related material.
- Publish weekly and monthly service level reports. Proactively communication with commercial and distribution team.
- Coordinate with CS, Sales team, and Client’s recovery dates of incomplete requests of stock. Weekly report on Back Order Products opened by customer and sales rep.
- Participate of the monthly sales meeting and present relevant information about the operation.
- Give Support and execute launchings and discontinuations of products. Coordinate with Marketing free Kits of blisters for Clients.
- Process Improvements in all leading processes. Benchmark with other countries of the region.

**QUALIFICATIONS**:
**Qualifications**
- Education level: Engineering /Administration or equivalent experience related with the work.
- Years of experience: at least 2 years in customer services or supply chain.
- Data analysis experience and problems solving.
- Proactivity (mandatory).
- Teamwork.
- Strong analytics and IT abilities. Advanced Excel (mandatory).
- SAP (desirable).
- Excellent oral and writing abilities.
- Intermediate English.
- Place of work: Fátima, Pilar, Argentina

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