Digital Coffee Specialist

hace 1 día


Buenos Aires, Argentina Nestle A tiempo completo

**Snapshot de la Posición**:
Lugar de trabajo: Vicente López, Buenos Aires, Argentina
Negocio: Nespresso
Área: Customer Service & Contact Center Operations
Tipo de Contrato: Full time - presencial

**Resumen de posición**:
Actuar como embajador de la marca, mejorando continuamente la experiência del cliente e interactuando con los mismos a través de distintos puntos de contacto digital.

**Un día en la vida de...**:

- Deberá comunicarse de manera atractiva y responsable en el espacio público y privado de las redes sociales, creando contenido que sea significativo no solo para un solicitante sino para una amplia gama de personas (consumidores, clientes potenciales, visitantes ocasionales de la página, ONG, etc.)
- Comprender el contexto comercial y cuándo se debe escalar un problema/situación para garantizar un resultado positivo tanto para Nespresso como para el cliente.
- Identificar necesidades tanto habladas como no habladas, detectar oportunidades para recomendaciones de ventas y promoción de marca (proponer nuevos productos o fomentar llamadas a la acción).
- Identificar áreas de mejora en procesos, herramientas, organización, capacitaciones, discursos y servicios.
- Proponer mejoras continuas en los procesos existentes, recomendando nuevas y más eficientes formas de trabajando en todas las tareas de CRC (internamente y en el subcontratista), para elevar continuamente el nível y mejorar el viaje y el ciclo de vida del cliente.
- Deberá mantenerse actualizado de manera proactiva sobre las noticias de Nespresso (productos, servicios, procedimientos, información corporativa), a través de ShareClub reuniones de equipo, intranet, etc.

**Lo que te hará exitoso**:

- Estudiante o graduado de carreras orientadas a la comercialización y comunicación
- Contar con un plan de carrera orientado a las ramas digitales
- Idioma ingles intermedio (deseable)
- Contar con experiência en manejo de redes (deseable)
- Gran habilidad de redacción
- Proactividad y compromiso
- Habilidades de comunicación interpersonal



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