Service Desk Analyst
hace 3 días
Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity.
Position Title**:Service Desk Analyst**
**Tasks**:
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.
**Requirements**:
- Advanced level of Portuguese or Portuguese and English
- Experience and Knowledge in similar position: 1/3 year of experience working as L1 support desk analyst / Field Support (desirable)
- ITIL methodology (Nice to Have)
Location: Almagro - CABA
Shift: Mon to Fri full time shift.
- The following is automatically system-generated information about the position. Please consider the above mentioned_
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Job Posting **:May 19 2021
**About Cognizant
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