Complex Implementations Manager

hace 5 meses

Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION** Organization Description**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

**Employer Description**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

As a Complex Implementations Manager in the Complex Implementations team you will have responsibility for the customer journey through the life of the implementation. The Implementation Manager is a client facing role responsible for the management of highly complex, large-scale projects with executive level updates and reporting. In this role you will work closely with clients, Sales, Product, Operations and Client Service to enhance global client satisfaction through seamless delivery of Merchant Services solutions using robust tools and proven methodology, expert consultation, and client advocacy. Be seen as an innovative, passionate, and proactive partner in delivering a seamless end to end client experience.

**Responsibilities**:

- Client facing, single-point-of-contact responsible for the end-to-end client experience and satisfaction during the project.
- Lead collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices.
- Maintain controls mindset to ensure policies and procedures serve the client and protect the firm
- Use tracking tools and systems to document current project status, issues, and risks for all active projects.

**Required Qualifications**
- Fluent written and spoken in English language.
- University degree (graduated or in progress).
- Excellent verbal and written communication skills to both clients and internal partners.
- 4 years or more relevant business experience, including client facing and/or project management roles.
- Ability to drive results in a fast-paced and dynamic environment, take ownership, and manage through conflict.
- Experience with Microsoft Office Suite

**Preferred Qualifications**
- Project Management & Client facing experience.
- Merchant Services or Payments knowledge.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day Care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g., Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objecti

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