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Associate Implementation Project Manager
hace 7 meses
Overview:
**Now is the time to join us**
At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.
**Responsibilities**:
**Who are you?**
As an Associate Implementation Project Manager for Virgin Pulse, you are in an integral role in the organization which directly influences a client’s success. As an Associate, you will have responsibility for supporting complex client projects with an Implementation Project Manager that can include new implementations, platform migrations, professional services, and other efforts requiring strong project management skills. You will also have responsibility for managing your own smaller client projects where an expansion of the account needs facilitation. Every day you will utilize Virgin Pulse’s standard implementation methodology, processes, and tools.
**In this role you will wear many hats, but your knowledge will be essential in the following**:
- Support selects accounts in active stages of new client implementation or current client expansions
- Manage, as assigned, the operational and tactical activities of supporting any 3rd party integrations
- Responds to and resolves routine client requests and questions during the implementation process. Utilizes Operational teams as appropriate and seeks assistance of manager with questions that are more complex.
- Coordinate with Client Delivery operational teams for configuring platform, for data integration, and report management
- Maintain internal client and project management tools for assigned accounts including project plans, Confluence, Salesforce, and Jira.
- Join and contribute to regular telephonic client meetings and works with Project Managers and/or Client Success Managers to manage implementation project deliverables
- Deliver highest level of client satisfaction within assigned accounts, escalated as necessary and ensures highest levels of client satisfaction in the implementation experience.
- Maintain a strong working knowledge of all aspects of all Virgin Pulse programs.
- Provide supplemental operational and tactical support to the Services team when bandwidth allows
- Perform special projects as requested.
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._
Qualifications:
**What you bring to the Virgin Pulse team**
**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:
- Bachelor's degree, or equivalent, in related discipline.
- 1+ years of professional work experience in customer service, software implementation and / or project management a plus. Experience in health care, wellness, or wellbeing preferred, but not required.
- Strong knowledge of MS Office suite.
- Knowledge of Salesforce preferred.
**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:
- Excellent customer facing skills
- Ability to navigate a dynamic technological environment
- Impeccable organizational skills and detail orientated.
- Required to work cross functionally with co-workers and with external channel partners.
- Outstanding interpersonal skills, including strong communication skills, both verbal and written.
- Solid analytical and problem-solving skills.
- A high level of professionalism and positive work behavior.
- Ability to work effectively in a fast paced, high energy, team-oriented environment.
- Ability to multi-task and perform effectively under pressure.
**Why work at Virgin Pulse?
