Senior Tech Support Representative
hace 2 semanas
At Cybele Software, we help organizations extend the life and value of their software. Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important: expanding and evolving their business.
We are looking for an outstanding Senior Tech Support Agent to join our team. We are looking for someone who is dedicated and self-driven, passionate about technology, and highly motivated to comprehend our clients and their needs.
What you will do:
Your key responsibilities:
- Identify software solutions, troubleshoot technical issues, and diagnose and repair faults.
- Speak to customers to quickly get to the root of their problems and provide timely and accurate customer feedback.
- Walk through customers to solve technical issues, and follow up with clients to ensure the case is closed.
- Providing support in the form of features documentation, procedural documentation, and step-by-step instructions.
- Testing and evaluating new technologies that might integrate with the product or tools that might come useful to the overall functioning of the team.
- Step in when needed to aid Jr Agents with difficult technical problems.
- Partner with development and QA to ensure top notch features and integrations
About you:
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- High English level, good written and verbal communication.
- Multitasking skills
- Familiar with startups’ broad responsibilities, and busy and dynamic environments.
- Eager to learn new skills and technologies
Why you’ll love working with us:
At Cybele Software, we are passionate about achieving our goals. We are proud to work in such a positive environment that promotes wellbeing, productivity, and personal, as well as collective, growth.
- A dynamic company that rewards high performers
- Collaborative team environment that values multiple perspectives and clear thinking
- Employees-first culture
- Flexible working hours and work-from-home days
- Free snacks, and fun events
- Healthcare plan (OSDE)
- Club La Nación
- A value-based culture where growth opportunities are endless
Got what it takes? We‘d love to e-meet you
Cybele Software is an equal opportunity employer
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