Tech Support Specialist

At Cybele Software, we're changing the way people experience digital workspaces. With Thinfinity Workspace, we've made it possible for anyone to access Windows applications seamlessly through their browser. Over 5,000 clients around the world rely on us, and we're eager to keep growing and delivering innovative solutions.

Technical support at Cybele goes beyond mere troubleshooting; it's about continuous learning, experimentation, and making a tangible impact. As a Technical Support Specialist, you'll work with diverse technologies, explore various infrastructures, and test cutting-edge access solutions. Your insights will directly contribute to product development while you tackle complex technical challenges. If you're a driven problem-solver with a passion for hands-on learning, this is the perfect role for you.

1. Troubleshoot and resolve complex software and infrastructure issues, diagnosing root causes with a deep technical approach.
2. Take a proactive stance—run thorough diagnostics to identify potential problems before they escalate.
3. Document incidents, solutions, and key takeaways to improve future troubleshooting.
4. Act as the bridge between customers and the development team when deep technical fixes or code changes are needed.
5. Help onboard new customers by ensuring smooth software installation, updates, and integration into their environment.
6. Set up, manage, and maintain servers, networks, and other infrastructure used for testing and troubleshooting.
7. Handle critical system issues, from crashes and connectivity problems to server errors and performance slowdowns.
8. Solve software integration challenges, making sure everything runs smoothly across different systems and third-party applications.
9. Assist with advanced configurations, including complex network setups, virtualization, and cloud environments.
10. Contribute to the creation of technical documentation, troubleshooting guides, and knowledge base articles to support both customers and the team.
11. Identify recurring issues and suggest improvements to enhance system stability, prevent future problems, and boost customer experience.

You're curious, hands-on, and passionate about exploring new technologies. Whether troubleshooting an issue, optimizing a system, or experimenting with different setups, you thrive on understanding how things work. You're a strong communicator who can simplify complex concepts and ensure smooth operations.

1. 6+ years of proven experience as a Technical Support Specialist or in a similar role.
2. Fluency in English (written and spoken).
3. Expertise in Windows operating systems and Windows Server management.
4. Experience with remote access protocols and virtualization technologies (VMware, Hyper-V, Azure, DNS, Active Directory).
5. In-depth understanding of networking concepts and protocols.
6. Proficiency with CRM/Jira or similar task management tools.
7. Familiarity with cloud platforms (Azure, AWS, IONOS) is a plus.
8. Basic knowledge of HTML, CSS, and REST APIs is a plus.

At Cybele, our people are at the heart of everything we do. We foster a dynamic environment where autonomy, innovation, and teamwork come together. You'll be part of a team that drives technical excellence and promotes continuous growth.

We offer:

1. Salary reviews to keep up with inflation.
2. Hybrid work model: 2 days remote and 3 days in the office.
3. Free parking for your convenience.
4. Comprehensive healthcare with OSDE for you and your family.
5. Performance-based salary adjustments to reward your growth and achievements.
6. A day off during your birthday month.
7. Club La Nación Premium membership with exclusive discounts and benefits.
8. Office perks: snacks and beverages always available.

Got what it takes? We'd love to e-meet you

Educación mínima: Técnico

Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte, especialista