Service Manager Senior
hace 2 semanas
Job Summary
Job Responsibilities
The SM team helps in driving our initiative called “Service Excellence”. This aims to reduce the impact of incidents on our environment using best practices
Create and managed dashboards based on tickets, including analysis of trends and identification to reduce issues
Deliver training to ops teams on how to manage key SLAs
Critical/Major incident management and follow up on post incident reviews and retros
Within the Aspen Tool, keep and maintain automated reports and dashboards
Manage and update the main service management reporting tools to include Smartsheet, PPT, PBI reports)
¿Quiénes somos?
Hola somos Ayi Group una empresa que brinda servicios, productos y distintas soluciones IT, contamos con más de 20 años de experiência
En nuestro camino nos hemos encontrado con muchos desafíos que logramos superar gracias a nuestro compromiso y al de nuestros Ayiers, por eso si estas buscando ser parte de un grupo dinámico, inquieto y colaborativo este es tu lugar, Sumate Es momento de crecer juntos
Nuestro propósito es transformar realidades co-creando soluciones de alto impacto.
Te compartimos los links de nuestra página web y nuestras redes sociales para que conozcas un poquito más sobre Ayi Group y no te pierdas nuestras novedades.
**Requisitos**:
Job Requirements
5+ years of Project Management, Service Management or Sr. Analyst level experience
Must possess deep analytical skills
Must be highly experienced with ITIL principle
Experienced with ASPEN, PowerBI and Smartsheet
Must have excellent English-speaking skills and presentation skills
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