Senior Engineer Five9 Contact Center Call Routing
hace 5 meses
**Company Description**:
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
**Job Description**:
BETSOL is recruiting for a Sr. Engineer to be part of a team of exceptionally talented engineers accountable for a dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies. This individual will provide technology strategy, direction, and support for the contact center call routing department. In this role, you will be responsible for designing, implementing, and maintaining our contact center on the Five9 and Cisco platforms including omnichannel communications to the contact centers.
You will make an impact by:
- Designing and supporting complex contact center solutions and call routing that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBCs, and Five9 Contact Center as a Service
- Engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platforms
- Staying current with technology trends to effectively manage product portfolio in support of business needs
- Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery
**Qualifications**:
**Required Qualifications**:
- 5+ years’ experience designing and implementing highly complex Five9 campaigns. Provide technical expertise integrating Five9 with other systems such as outbound dialers, CRM platforms, and IVR systems.
- Deep experience with **Cisco ICM **and **Five9 IVR scripting **.
- Ability to understand complex contact center business requirements (voice, chat, co-browse, text/SMS, click-to-call) and design solution resulting in resource efficiency and improve member and agent experience.
- Collaborate with cross-functional teams to gather requirements, develop solutions, and implement customizations.
- Five9 Certifications (i.e. Five9 Administrator, Five9 developer)
- Maintain and create taxonomy for a central repository for Contact Center and Telephony processes
- Provide training and support to other administrators of the Five9 platform.
**Preferred Qualifications**:
- Strong knowledge Avaya CM, CMS, Cisco UCCE and Cisco ICM, and CC systems over various types of networks including work-from-home workers
- Working knowledge of monitoring and reporting tools such as AMCD, Cisco CUIC and Five9 Aceyus
- Possess troubleshooting and diagnostic skills regarding call flows, integrations with IVR, BOTs, SBCs and Avaya Session Manager
- Proven experience designing, implementing, and supporting Five9 contact center solutions.
- Strong communication skills with the ability to effectively interact with technical and non-technical stakeholders
- Excellent problem solving skills and ability to quickly troubleshoot complex technical issues
This position provides an opportunity to work on projects involving leading edge communications technology in a collaborative team atmosphere. A broad range of skillsets among coworkers in the department provides a work environment that values innovation, diversity, and inclusion. Employees work in a team environment comprised of highly skilled technologists from multiple departments.
**Additional Information**:
All your information will be kept confidential according to EEO guidelines.
-
Senior Engineer Contact Center Call Routing
hace 6 meses
Buenos Aires, Argentina BETSOL A tiempo completo**Company Description**: BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL offices are set against...
-
Senior Engineer Contact Center Call Routing
hace 6 meses
Buenos Aires, Argentina BETSOL A tiempo completo**Company Description**: BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL offices are set against...
-
Senior Engineer Contact Center Call Routing
hace 5 meses
Buenos Aires, Argentina BETSOL A tiempo completo**Company Description**: BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL offices are set against...
-
Verint Voice Contact Center Engineer
hace 5 meses
Buenos Aires, Argentina BETSOL A tiempo completo**Company Description**: BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL offices are set against...
-
Operario Call Center
hace 5 meses
Buenos Aires, Argentina MJ CONTACT CENTER A tiempo completo¡Estamos reclutando operarios para nuestro call center! Si te apasiona el servicio al cliente y tienes habilidades para brindar una excelente atención telefónica, ¡esta es tu oportunidad! En nuestra empresa, nos dedicamos a proporcionar soluciones de comunicación efectivas a nuestros clientes. Como operario de call center, serás el punto de...
-
Operario Call Center
hace 5 meses
Buenos Aires, Argentina MJ CONTACT CENTER A tiempo completo¡Estamos reclutando operarios para nuestro call center! Si te apasiona el servicio al cliente y tienes habilidades para brindar una excelente atención telefónica, ¡esta es tu oportunidad! En nuestra empresa, nos dedicamos a proporcionar soluciones de comunicación efectivas a nuestros clientes. Como operario de call center, serás el punto de contacto...
-
Asesor/a Comercial Call Center
hace 5 meses
Buenos Aires, Argentina MJ CONTACT CENTER A tiempo completoOferta de trabajo: Asesor/a Comercial Call Center MJ CONTACT CENTER, una reconocida empresa en el sector de servicios de atención al cliente, está en busca de un talento excepcional para incorporarse a nuestro equipo como Asesor/a Comercial Call Center. Si eres una persona orientada a resultados, apasionada por las ventas y cuentas con habilidades de...
-
Asesor/a Comercial Call Center
hace 5 meses
Buenos Aires, Argentina MJ CONTACT CENTER A tiempo completoOferta de trabajo: Asesor/a Comercial Call Center MJ CONTACT CENTER, una reconocida empresa en el sector de servicios de atención al cliente, está en busca de un talento excepcional para incorporarse a nuestro equipo como Asesor/a Comercial Call Center. Si eres una persona orientada a resultados, apasionada por las ventas y cuentas con habilidades de...
-
Asesor/a Comercial Call Center
hace 5 meses
Buenos Aires, Argentina MJ CONTACT CENTER A tiempo completo¡Oferta de trabajo para asesor/a comercial call center en MJ CONTACT CENTER! Buscamos un/a asesor/a comercial call center altamente motivado/a y orientado/a a los resultados para unirse a nuestro equipo en MJ CONTACT CENTER. Serás responsable de proporcionar un excelente servicio al cliente y de realizar ventas a través de llamadas telefónicas...
-
Asesor Comercial
hace 5 meses
Buenos Aires, Argentina MJ CONTACT CENTER A tiempo completo¡Estamos contratando Asesores Comerciales (Call Center) entusiastas y motivados para unirse a nuestro equipo! Como Asesor Comercial, serás responsable de establecer contacto con los clientes potenciales a través de llamadas telefónicas y promocionar nuestros productos y servicios. Buscamos a personas ambiciosas que disfruten del trato con el cliente y...
-
Contact Center Solutions Architect
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoSoftware International (SI) is a leading provider of technical talent to Fortune 100/500/1000 and mid-sized organizations across Canada and the US.We are partnering with a US consulting firm to fill Contact Center Engineer/IVR/Routing Engineer type roles, working fully remotely and supporting various US-based clients.Role: Contact Center Solutions...
-
Contact Analyst
hace 5 meses
Buenos Aires, Argentina Nestle Operational Services Worldwide SA A tiempo completo**Contact Analyst - Nespresso** **Resumen de la posición** **Ubicación**: Vicente López, Buenos Aires, Argentina **Negocio**: Nespresso **Área**: Call Center - Customer Services & Contact Center Operations **Contrato**: Full time permanente FG: K **Propósito de la posición**: El Contact Analyst comprende la voz del cliente, lidera la entrega de...
-
AWS Cloud Contact Center Developer
hace 5 horas
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoSoftware International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. Our team is currently working on a long-term contract with an IT consulting client, assisting their large client in migrating to cloud-based contact centers using Amazon Web Services (AWS).The role of AWS Cloud Contact Center Developer...
-
Senior .NET Contact Center Engineer
hace 6 meses
Buenos Aires, Argentina Miratech A tiempo completo**Company Description** **Who we are** Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and...
-
Cloud Contact Center Solutions Architect
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completo**About the Role:**We are seeking an experienced AWS Connect Engineer to join our team. In this role, you will be responsible for designing and configuring Amazon Connect solutions to meet business requirements.**What You'll Do:**Design and configure Amazon Connect solutions, including onni-channel contact flows, routing and queues, prompts, user management,...
-
Cloud Contact Center Strategist
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoJob DescriptionWe are seeking a Cloud Contact Center Strategist to join our team at Software International.About the RoleThis is a challenging and rewarding opportunity for a skilled professional who can drive business success by designing and implementing innovative contact center solutions using AWS Connect. As a Cloud Contact Center Strategist, you will...
-
Cloud Contact Center Architect Leader
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completoJob Title: Cloud Contact Center Architect Leader Salary Range: $150,000 - $180,000 per yearCompany Overview:Software International is a leading provider of innovative software solutions. We are seeking an experienced Cloud Contact Center Architect Leader to join our team.Job Description: As a Cloud Contact Center Architect Leader, you will be...
-
Product Owner
hace 5 meses
Buenos Aires, Argentina BETSOL A tiempo completo**Company Description**: **Job Description**: Reporting to the Lead IT Director, Contact Center Technology, this position is critical in supporting the development and implementation of the overall Contact Center strategy while strategic business initiatives are met. This role will also involve working with technical staff, including being the first point of...
-
Product Owner
hace 5 meses
Buenos Aires, Argentina BETSOL A tiempo completo**Company Description**: BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL offices are set against...
-
Coordinador de Call Center
hace 3 meses
Buenos Aires, Argentina EVIRTUAL A tiempo completoSomos Evirtual, Compañía de servicio con más de 19 años en el mercado, brindamos atención al Grupo PROEDUCA, líderes de Formación Superior de carácter privado 100% online, en toda LATAM y Europa. Si cuentas con experiência en coordinación de equipos, especialmente en call center de ventas, te motivan los desafíos y deseas desarrollarte...
