Tech Support Specialist

hace 4 días


Buenos Aires, Argentina Serviap Group A tiempo completo

Overview of responsibilities
- Perform regular ticket reviews to ensure quality customer interactions
- Monitor ongoing support interactions to identify trends and coordinate responses
- Convert customer training environments to the ReadyTech platforms (KVM, ESXi, and Ghost)
- Help end users connect to and use ReadyTech training portals
- Identify and report bugs
- Help train new technical support representatives
- Contribute to internal and external knowledge bases Qualifications
- Ability to quickly identify and offer solutions to complex software and networking issues, often with limited information
- 5 years in a support, systems, or networking position
- 2 years in a tier two support role or network/system administration role
- 2 years virtualization platform experience (preferably KVM or ESXi)
- Experience in a customer-facing role
- Familiarity with enterprise software either from a user or admin perspective

**Salary**: $191,250.00 - $244,375.00 per month



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