OTC Billing Supervisor

**How will you CONTRIBUTE and GROW?**:
The Billing Supervisor reports directly to the Order to Cash Director. The primary function and purpose of this position is to ensure that the billing process, credits and credit notes, and additional analyses are carried out according to deadlines.
Job Responsibilities
- Billing Process:

- Responsible for the accurate and timely billing of AL customers, in line with customers’ purchase orders, contracts and other requirements
- Review pricing changes and new sales items
- Ensure speedy submission to the customers of invoices, proforma invoices, credit notes, etc
- Maintain constant communication with AL logistics team
- Responsible for issuing credit notes aligned with Air Liquide processes and procedures and in compliance with our internal delegation of authority
- Responsible for reviewing the invoices generated by the team
- Prepare KPIs (e.g. monthly sales report, volumes, credit notes report and root cause analyses.) as requested
- Assist with revenue forecasting as requested
- Respond to customer inquiries as needed
- Team Management:

- Manage resource allocation within the Team to ensure efficient/effective resource utilization
- Spend time on team coaching, motivate staff and create a work environment that facilitates teamwork and open communication
- Continuous Improvement:

- Work closely with members of the Finance team, the Accounts Receivable team and Collection.
- Find new ways to improve the efficiency of the process. Make recommendations and participate in the decision-making process regarding process improvement.
- Performance, Quality and Conformity:

- Ensure accuracy and reliability of the deliverables
- Ensure Service Level Agreement Compliance and report any dysfunction
- Ensure integrity of the team production in accordance with AL best practices
- Ensure corporate rules & principles are properly applied
- Manage with O2C Sr Supervisor the key performance indicators, propose and follow-up on relevant action plans for the Team
- Respects all Air Liquide safety policies, procedures and programs.
- Participates in the promotion of Air Liquide's safety objectives. Knows and follows Air Liquide’s procedures.

**__________**:
**Are you a MATCH?**:
**Qualifications**:
Education
- Finance, Accounting, or Business Management bachelor degree

Language Requirements
- English language proficiency is required. [B2]
- Spanish mandatory

Knowledge and Skills
- 5+ years experience in Billing
- 3+ years in a supervisory position
- Knowledge of Google environment preferred
- Oracle knowledge preferred
- Experience in a multi-national company desirable
- Experience in a shared service center desirable
- Oral and written communication skills
- Digital mindset for systems automation and connectivity
- Continuous improvement mindset for process improvements

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.