Digital Content Management Specialist

hace 2 semanas

Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo

As a member of our Digital Content Management Team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you will develop and implement strategic technology solutions. You'll play a key role in the care and support of our self-help materials, including proactive content improvement and action plans creation and execution. In addition to valuable on-the-job experience, you'll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

On a daily basis, this position will have to:

- Ensure Best Practices for self-help content creation are being followed to maintain and improve the overall quality of our knowledge base
- Ensure health and relevancy of the content based on data analytics
- Address feedback on a timely manner
- Collaborate with stakeholders for Content creation and certification
- Participate in weekly meetings, work in an Agile environment
- Create and upgrade written and visual content to ensure the information is engaging and clear to the audience

This role requires a wide variety of strengths and capabilities, including:

- BS/BA degree or equivalent experience
- A strong background of Knowledge Management applied to CMS, flawless written and verbal communication skills as well as a can-do attitude
- Experience working in an Agile environment to execute improvements through Jira is a plus
- Ability to create quick, concise and high-quality content
- Experience working with Adobe Experience Manager and ServiceNow is desirable
- Proficiency to manage projects and perform data analytics to measure results
- Ability to work collaboratively with global teams and develop meaningful relationships to achieve common goals and maintain a company standard of excellence
- Ability to identify grey areas, create content that will capture the output and deliver strategic solutions to clients
- Genuine interest in continuous feedback, learning, and growth opportunities
- Strong analytical and problem resolution skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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