Customer Service Specialist Ii

hace 2 semanas

Buenos Aires, Argentina Avaya A tiempo completo

**About Avaya**:
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

**About the Opportunity**:

- Working in different tools within the APS environment to review opportunities and ensure the documentation is there to support the transition of the opportunity to a project.
- Responsible for interfacing with internal customers during the onboarding process..
- Develops and maintains positive relations by ensuring requests are handled appropriately and in a timely manner.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
- May be mentored via assigned work and support problem resolution.
- Works with limited guidance on projects within defined criteria.
- Provides solutions to a diverse range of moderately complex problems.
- Knowledge of company products, company functions, marketing and/or service policies and procedures, PC, word processing, and excellent communication skills is preferred. This job does not have supervisory responsibility.
- Advanced written and spoken English is required for the role
- Working in eProject, Mavenlink, SAP, GQMS and other tools with the Onboarding team.
- The position is pivotal for the business operations and ongoing success of the Professional Services Organization.

**About You**:

- Experience required (essential & desirable)
- Previous Customer Service experience desirable
- Exposure to PM tools
- Proficient in Microsoft Word, Excel and Outlook usage essential
- Experience working in a Global environment with Strong Customer focus
- Hard & technical skills required (essential & desirable)
- Use of Microsoft tools essential
- Soft skills & personality traits
- Detail oriented
- Time management/self-management required
- Must be able to work in a virtual environment with regular office hours
- Ability to problem solve
- Ability to multitask and handle escalations
- Analytical skills
- Comfortable working with Global Teams
- Self-starter and capability independently
- Ability to learn new skills and products.
- Qualifications, certifications, education or alternative expected
- References required regarding work experience
- Reliable internet required and ability to attend video calls
- Applicants must reside in Argentina and this role is not eligible for sponsorship

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