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Costumer Service Representative
hace 5 meses
Remote Dispatcher (Appliance Repair)**
**Job Overview**:
**Responsibilities**:
1. **Service Coordination**:
- Receive and prioritize service requests from customers.
- Coordinate with customers to gather essential information and provide initial troubleshooting guidance.
2. **Technician Scheduling**:
- Efficiently schedule and dispatch field technicians to service locations.
- Optimize technician routes to maximize productivity and minimize travel time.
3. **Communication**:
- Maintain clear and concise communication with both customers and field technicians.
- Provide updates to customers regarding technician arrival times and any delays.
4. **Record Keeping**:
- Keep detailed records of service requests, technician assignments, and completed jobs.
- Input and update customer information in the database accurately.
5. **Problem Resolution**:
- Address and resolve any issues or concerns that arise during service appointments.
- Collaborate with technicians and customers to ensure satisfaction.
6. **Remote Support**:
- Provide remote support to technicians, offering guidance on troubleshooting and technical issues.
- Utilize technology tools to monitor technician progress and job completion.
**Qualifications**:
- Proven experience as a dispatcher, preferably in the appliance repair or service industry.
- Strong organizational skills with the ability to prioritize and multitask effectively.
- Excellent communication skills, English (Intermediate)
- (Upper-Intermediate) both verbal and written.
- Familiarity with scheduling software and dispatch systems.
- Technical understanding of appliances and basic troubleshooting is a plus.
- Ability to work independently in a remote setting.
- Customer-focused with a commitment to providing high-quality service.
**Working Conditions**:
This is a remote position that requires a reliable internet connection and a dedicated workspace. The role may involve occasional evening or weekend work based on business needs.
Pay: $500,000.00 - $850,000.00 per month
