Customer Service Front Line Representative

hace 7 días

Buenos Aires, Argentina Grundfos Holding AS A tiempo completo

Application Deadline:
- Workplace: Hybrid Position- Location: Buenos Aires, AR, 1619- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Grundfos _**is seeking an experienced **Customer Service Front Line Representative** to join its **Water Utility Costumer Service **team. The **Frontline Representative´s** team aims to provide a world class customer experience by providing first contact resolution. Customer Service Representatives resolve issues utilizing and understanding the resources at hand and collaboration with cross-functional departments. This position reports directly to the **CSSC Supervisor** and will operate daily out of Garín. ARG´s Grundfos facilities.

**_Your main responsibilities:_**
- Provide primary support for escalated inquiries regarding the
- Order-to-Delivery process and tools.
- Guide end-users and customers for self-service and troubleshooting Grundfos Digital Tools for standard product info, order status info, etc.
- Pricing: hierarchy for discount levels, provide List & Net Price to direct customers, Sales E-Forms and Delegation of Authority.
- Provide solutions and resolution to customer complaints regarding invoicing and shipping. Follow processes for delegation of authority, free and replacement orders, quality improvement, shipping complaints, return material requests.
- Identify root causes for invoicing discrepancies and resolve to eliminate future issues.

**_Your background_**
- We imagine that you have:_
- Effective face-to-face and virtual presentation of information in oneon
- one and small group settings.
- Expert level phone etiquette skills.
- Knowledgeable in the navigation and utilization of technical software and tools such as SAP, Microsoft Office 365 Tools (Sharepoint, PowerApps, Outlook, Dashboards), CRM, 1Office (customer support ticketing system), and other Resources as available.
- Great oral and written communication skills.
- Intermediate Data Entry with a keen attention to detail that will aid with order entry, returns materials authorization, customer complaint management, and dispute management process.
- Technically minded, self-motivated, organized, process & detail oriented with a positive customer centric attitude.
- Relevant skills of accountability and collaboration for resolution.
- Adept ability to navigate and adapt to changes, technology and digitalization of the role.

**_What’s in it for you?_**

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your goals, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

- Flexible working hours; home office possibility and equipment; paid leave for volunteering
- Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

**_Do you want to learn more?_**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they see the purpose of working at Grundfos, check out Meet our people

**We look forward to hearing from you**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.

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