Systems Engineer I

hace 1 mes


Buenos Aires, Argentina Techunting A tiempo completo

Description
ABOUT THE CLIENT.
enclave - visually indicated by the Blue Border - where business activity is isolated and protected from any personal use on the same computer. Company data is now protected without having to control the entire device, and as a result, remote work is secured without the
cost, complexity and performance issues of VDI.
As happened in the past with mobile phones, employees want to use their preferred computer - not have one for work and one for personal - while companies are eager for ways to avoid buying, shipping and locking down computers. With hte client, Secure BYO-PC technology is now a reality. Over 700 security and compliance-driven organizations, including Fidelity, Guardian, and Voya, trust Venn to meet FINRA, SEC, NAIC, and SOC 2 standards.
YOUR ROLE AND IMPACT
Systems Engineers are responsible for providing advanced technical support to end users of our technology stack. In this role, you will be responsible for the timely resolution and/or escalation of client technical issues. Systems Engineers must be highly technical and
comfortable handling various server operating systems, Citrix, Terminal Services, Exchange, Disaster Recovery, Networking, and local desktop/mobile devices. They must have prior experience working in a support or escalation role, have a thorough understanding of relevant
technological concepts and be passionate about staying at the forefront of an ever-evolving technology landscape.
**What You Will Do**:
Provide a high level of service in all customer interactions.
Provide remote user support for Cloud/Citrix based issues.
Evaluate and handle incoming requests via telephone and ticket queues.
Troubleshooting, diagnosis, and resolution of various technical issues.
Maintain customer life cycle documentation.
Thoroughly document progress and solutions within the ticketing system.
Work with other technical teams to resolve and/or escalate issues
Build rapport with customers, end users, and co-workers.
Be available for weekly on-call rotation.
This is a hybrid position, requiring you to come to our Buenos Aires office.
5 days/week in-person during training; 3 days/week in-person after training) - training takes 4-6 weeks.
**Working hours**: during training 10am - 4pm local time, Mon-Fri; after training they will be assigned 8hr shift (daytime).
**Requirements**:
3+ years working in a Support/Service/Systems Administrator role.
Bachelor’s degree in Computer Science, Software Engineering, or related degree
preferred.
Excel at customer service and building rapport with users.
Windows Server and Desktop administration.
Understanding of Active Directory, Group Policy, NTFS.
Knowledge of networking technologies including TCIP/IP, DHCP, DNS, VPN, NAT.
Solid understanding and operational experience in high availability, high-performance
systems.
Experience in utilization of native and third-party troubleshooting tools.
Experience in vendor management and interaction.
Strong customer service, prioritization, and multi-tasking skills with attention to detail.
Strong communication skills to articulate complex solutions and strategies to global
customers and teams at all levels.
SOS (See It, Own It, Solve It attitude).
**CompTIA certifications**: A+, Network+ or Security+.
**Microsoft certifications**: MCP, MCSA, MCSE or MCDBA.
**VMWare certifications**: VCP or VCAP-DCA.
**AWS certifications**: AWS Certified Cloud Practitioner or AWS Certified Solutions
Architect - Associate.
Hands-on experience with SQL Server or other database engines.
Hands-on experience with Exchange or other mail systems.
Hands-on experience with Firewalls.
Hands-on experience with VMWare and/or AWS.
Experience with both Mac and Windows.
3 years



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