Systems Engineer

hace 1 semana

Buenos Aires, Argentina Capital Recruit A tiempo completo

We are looking for a candidate who will be responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organisational functions. This is achieved by monitoring, maintaining, supporting, and optimising all networked software and associated operating systems.

Responsibilities:
Strategy & Planning

  • Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.

Acquisition & Deployment

  • Design and deploy new applications and enhancements to existing applications, software, and operating systems.
  • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.

Operational Management

  • Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
  • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
  • Ensure system connectivity of all servers, shared software, groupware, and other applications.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues, including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
  • Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Work independently to troubleshoot all support requests and follow escalation policies.
  • Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
  • Establish and maintain a positive professional relationship with users.
  • Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions and patches applied.
  • Participates in after hours on call rotation.
  • Provide training and mentoring for desktop support team members, including escalated support requests.

Abilities and Skills:

  • Problem Solving ability
  • Innovative
  • Building Relationships
  • Communicating Information
  • Providing Leadership
  • Adaptable to change
  • Structuring and prioritizing tasks

Competencies

  • Understanding of general IT related troubleshooting
  • Knowledge of Windows based systems and Point of Sale platforms
  • End user support functions
  • Knowledge of SLA management
  • Understanding of IT security
  • Ability to accurately perform basic to intermediate mathematical functions
  • Ability to thrive in a fast-paced, rapidly changing environment

Requirements

Experience/Knowledge:

  • Minimum Matric
  • Minimum of 4 years general IT experience
  • MCP (Microsoft Certified Professional) & A + Certification highly preferred
  • Certification in technologies (A+, N+, MCSE).
  • CompTIA N+ or IT Diploma or MCITP (Desktop Engineer)
  • Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
  • Basic understanding of network services, e.g. email / internet / firewall / Proxy / VPN
  • Above average knowledge of commonly used applications (MS Office suite of products , Internet Browsers)
  • Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals).
  • Basic knowledge of Fortinet Firewalls
  • Basic knowledge of VMWare
  • Basic knowledge of Veeam
Salary Offering: R35 000 R40 000

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