Configuration Analyst

hace 7 meses

Buenos Aires, Argentina VirginPulse A tiempo completo

Overview:
**Now is the time to join us**

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

**Responsibilities**:
**Who are you?**

Configuration Analyst is a non-client facing role where you will be expected to work on multiple platforms, each of which drives a different portion of the overall VP Activate solution. Depending on the client’s needs, regular responsibilities can include reviewing requirements documentation, client onboarding configuration, building SMS and IVR campaigns, as well as providing QA for those campaigns.

**In this role you will wear many hats, but your knowledge will be essential in the following**:

- Configure and maintain VP Activate platform implementations for large enterprises, including health plans, health providers, non-profits and retailers.
- Effectively utilize content management systems and admin tools.
- Stay current on process and platform updates and utilize new tools and features as they become available.
- Contribute to the improvement and standardization of requirements templates and implementation documentation.
- Support User Acceptance and Functional Testing through test scenario validation.
- Review and utilize requirements across multiple client projects of varying complexity throughout the project lifecycle.
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._

Qualifications:
**What you bring to the Virgin Pulse team**

**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:

- Advanced experience with Content Management Systems (CMS) and messaging platforms.
- Proven ability to read and analyze technical business requirement documents, acceptance criteria, and user scenarios.
- Must be able to efficiently collaborate on multiple, simultaneous projects/work efforts.
- Strong time management and prioritization skills.
- Comfortable with ambiguity and energized by opportunities to influence change.
- Experience with tools or languages which utilize “if/then” logic is a plus.
- Bachelor’s Degree with a strong academic record.
- 1+ years related experience with Content Management Systems (CMS).
- Experience at a SaaS company is a plus.

**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:
- Demonstrates Organization & Follow-Up - Uses time effectively and efficiently to get work done. Organizes work with a focus on the more important priorities. Follows up to ensure work is completed accurately and according to standard.Drives Quality and Productivity - Thinks of ways to improve quality and achieves excellence through continuous learning. Where applicable, delivers within budgets/resources and overcomes obstacles to achieve quality outcomes.Develops Self and Others - Takes responsibility to build skills and capabilities to enhance personal performance. Seeks and applies feedback. Learns from mistakes. Shares knowledge and feedback to contribute to the learning of others.Analyzes and Solves Problems - Uses logic to solve problems within the scope of their work. Looks beyond obvious answers to develop multiple solutions. Seeks stakeholder input into the problem-solving process.Displays Ingenuity & Resourcefulness - Identifies opportunities and generates ideas for change and innovation. Modifies current behaviors to help implement change. Takes appropriate risks.Collaborates with team members - Works effectively with multiple key stakeholders (internal or external customers, team members, or cross-functional colleagues) to achieve team and organizational objectives.Exhibits flexibility - Can adapt to shifting priorities within their work environment. Understands that there may be multiple competing demands on their time and works with stakeholders to prioritize.Communicates Effectively - Seeks input from different stakeholders. Uses active listening such as acknowledging and paraphrasing. Clearly and concisely communicates verbally and in writing. Delivers effective presentations. Adapts communication
- style for different audiences. As required by their project/assignment, communicates with leadership to gain approval.Makes Effective Decisions - Uses available data to make decisions. Quality of decisions is verifiable over time. Understands the scope of their decision making and works within those bounds. Only escalates issues when necessary.Accepts responsibility -

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