Veterinary Patient Care Coordinator
hace 2 meses
**Join our exceptional team and contribute to US healthcare**:
**About Janie Health**:
Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.
We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
**About the Position**:
We are seeking a experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.
**Key Responsibilities**:
- Answer phone calls, schedule and manage patient appointments.
- Coordinate follow-up appointments and procedures, including reminders for vaccinations and routine check-ups.
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing updates on their pets' care.
- Collaborate with veterinarians and veterinary technicians to develop and implement individualized care plans for patients.
- Provide exceptional customer service to clients, creating a welcoming and supportive environment for both pets and their owners. Address and resolve client concerns or complaints in a professional and empathetic manner.
**Requirements**:
- US Veterinary Customer service is PREFERRED
- Willing to work Friday, Saturday, Sunday & Tuesday 8am - 6am Pacific Time
- eVetPractice EHR experience is a HUGE plus
- Excellent Interpersonal Skills
- Strong phone etiquette
- Fluent in English
- Exceptional customer service skills
- Strong critical thinking abilities
- Professionalism
- Highly Trainable
- Janie Health offers health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.
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