Customer Success Manager
hace 2 semanas
Build the Market Leader in Satellite Analytics with us at LiveEO.
At LiveEO, we harness AI-powered satellite technology to help businesses monitor, manage, and protect critical infrastructure worldwide. Our solutions empower infrastructure operators, energy providers, and industrial companies to enhance efficiency, safety, and sustainability at scale.
As a Customer Success Manager, you will be the trusted advisor and advocate for our customers, ensuring they maximize the value of our Treeline and SurfaceScout Monitoring solutions. You'll own the full customer lifecycle, from onboarding to expansion, driving engagement, retention, and long-term success while closely collaborating with our sales, product, and delivery teams. You'll work closely with leadership to further evolve our Customer Success strategy while managing key accounts. This role is ideal for a customer-centric professional who thrives in fast-paced, high-growth environments and is passionate about enabling enterprises to leverage geospatial intelligence for better business outcomes.
Your Challenge- Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact.
- Onboard and train new customers (remote and onsite) and ensure they are set up for success and smooth product adoption.
- Engage proactively, track customer KPI, anticipate challenges, and manage risks.
- Identify up-/cross-selling opportunities and co-own contract renewal and expansion with sales.
- Build up domain and product knowledge to act as your customer's trusted advisor.
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.
- Create tailored success plans aligning our product's capabilities to customer business objectives to generate value.
- Act as Voice of the Customer and provide ongoing feedback on product improvements to product teams.
- 5+ years of experience in customer success, technical account management, or similar, preferably in SaaS.
- Proven ability to manage large enterprise accounts and handle various internal and external stakeholders.
- Experience in managing the full customer journey including discovery, value mapping & realization.
- Strong analytical and problem-solving skills, proactive work style, and ability to work independently.
- Proven ability to thrive in fast-paced environments where priorities and products evolve rapidly.
- Strong communications and presentations skills.
- Proactive self-starter, excited by driving own projects and used to working in an evolving startup environment with room for ideas and creative solutions.
- Willingness to travel to customers in North America for customer visits and validation field trips up to 40% on average.
- Willingness to work in international teams.
- Domain expertise in GIS, Remote Sensing, and geospatial.
- Domain expertise in Infrastructure/Utilities/Energy domain.
- Experience working with satellite imagery, LiDAR, or drone technology.
- Experience owning renewal and upsell.
- Working proficiency in Spanish.
- The chance to be part of the emergence of a multinational leader in a new industry.
- A lot of responsibility and the space to change and shape things.
- A very positive company culture with a strong focus on team spirit, passion, and fun.
- A very talented and international team.
- Flat hierarchies and a start-up work environment.
- Fair remuneration and option to participate in ownership of the company (VESOP).
- Social benefits, such as Medical/Dental/Vision plan, 401K, 26 vacation days, and 30 sick days.
- Flexible working hours and home office arrangement.
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