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North America Customer Experience Manager
hace 2 semanas
About Emplifi's Culture
At Emplifi, we believe in creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.
Our Mission
We are committed to empowering our customers to reach better, engage, and retain modern customers in a way that ensures maximum value is realized, relevant to their needs. Through this mission, we aim to build meaningful partnerships with our clients, driving their growth and success.
What You'll Do Here
- Lead a team of Customer Success Managers, focusing on driving customer value, retention, and expansion in North America and LATAM regions.
- Develop and implement strategies to improve customer satisfaction and retention rates.
- Collaborate with cross-functional teams to drive aligned customer outcomes and product adoption.
- Conduct regular check-ins with team members, providing feedback and coaching to support their growth and development.
- Act as the first point of contact for any queries or issues arising from the team.
Requirements
- 2-5 years of experience leading world-class customer success teams.
- Bachelor's degree in Business, Marketing, Communications, or a related field strongly preferred.
- Proficiency with CRM and customer success tools like Salesforce, Gainsight, or similar platforms.
- Excellent verbal and written communication skills.
- Fluency in Spanish required.
- Solid understanding of general business strategy, industry products, and services.
- Proactive, highly motivated, and capable of thriving in a fast-paced environment.
